Transit Field Supervisor

City Of Jonesboro • Jonesboro, AR

3d • Onsite

About The Position

This safety sensitive (SS) position is responsible for the daily activities and supervision of the Operations Section of the Transit Department

Requirements

• High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 4 years related experience and/or training, and 19 to 23 months related management experience, or equivalent combination of education and experience.
• Ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents; ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Arkansas Commercial Drivers License (Class B-P endorsement)
• Intermediate: Word Processing/Typing
• Basic: 10-Key, Accounting, Alphanumeric Data Entry, Contact Management, Human Resources Systems, Presentation/PowerPoint, Spreadsheet

Responsibilities

• Supervises, monitors, and evaluates the Operations Staff and the overall daily activity of the Sections of JETS. This duty is performed daily.
• Schedules daily assignments and monitors accumulation of hours worked. This duty is performed daily.
• Investigates customer complaints and recommends appropriate actions. This duty is performed weekly.
• Performs as the JETS Safety Officer. This duty is performed daily.
• Conducts on-time performance checks and ride checks with all bus operators. This duty is performed weekly.
• Trains, evaluates, and counsels Operations Staff; prepares Operations Staff performance reviews. This duty is performed daily.
• Resolves grievances when they occur; issues discipline when required. This duty is performed as needed.
• Ensures proper maintenance of bus stop signs, shelters, and other transit equipment. This duty is performed daily.
• Conducts drivers meetings regularly. This duty is performed weekly.
• Assists with the planning, development, and evaluation of routes and schedules. This duty is performed weekly.
• Assists at the scene of accidents and incidents. This duty is performed as needed.
• Assists with driving, scheduling, and dispatching as needed. This duty is performed as needed.
• Conducts street supervision of fixed route and paratransit services. This duty is performed weekly.
• Adhere to all safety guidelines and report any unsafe condition to my supervisor. This duty is performed as needed.
• Operating a city vehicle is required for the essential functions.
• Other related duties as assigned.
• Perform any other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees