Road Supervisor - Tri Delta Transit

Keolis America•Antioch, CA

8h•Onsite

About The Position

The Road Supervisor is responsible for safely monitoring vehicle operations. The primary objective of the Road Supervisor is to ensure operators are providing a safe, reliable, and friendly transportation to Customers. Assists with supervising operators, which may include recommendations for hiring, performance evaluation, training, work allocation, and problem resolution. May assist with organizing and conducting classroom and behind-the wheel (BTW) training sessions.

Requirements

High School diploma or equivalent
Must Possess a valid California Commercial Driver’s License (Class B CDL, with passenger endorsement & air brake endorsements).
A current Verification of Transit Training (VTT) certificate is required prior to participating in revenue service
Must provide a current Driver’s Record to verify an acceptable driving record.
At minimum of 2 years of experience required as a full-time operator
Knowledge of project specific vehicles, components, and data/communications systems
Knowledge of State and Federal regulations and corporate safety programs and policies
Strong customer service attitude
Ability to read, write and speak English
Ability to communicate effectively and work with all departments
Ability to work independently and objectively
Intermediate knowledge and experience of Microsoft Office Suite
Excellent planning and leadership abilities
Excellent communication and interpersonal skills
Must be detail oriented
Self-motivated
Ability to de-escalate situations/ incidents with passengers, employees, and the general public
Ability to make decisions, manage change and time
Strong analytical and reporting skills
Employment contingent upon passing pre-employment drug and alcohol screen.
Also, contingent upon receiving a favorable background check.
Must pass a physical examination.

Nice To Haves

Transportation Dispatching Software knowledge desired

Responsibilities

Oversee driver and vehicle operations.
Enhance customer service, support drivers during revenue service, respond to accidents or incidents, monitor condition of bus stops, assess operating conditions and on-time performance, and conduct passenger counts or surveys.
Responsible for regularly checking functionality of on-street real-time signage. Any equipment that appears to be malfunctioning must be reported to ECCTA staff in writing immediately.
Successful completion of Keolis’ Operator Training, Reasonable Suspicion Training, and Customer Service Training in accordance with the goals and objectives
Assist across the entire service area based on business needs. High ridership locations, specifically Antioch BART and Pittsburg-Bay Point BART stations, and Los Medanos College Pittsburg Campus will be attended during, at a minimum, peak service times.
Shall conduct a minimum of 30 ride-alongs and/or road observations per month. These observations are essential to promote safe driving behaviors and ensure driver compliance with operational policies. Road observations involve supervisors monitoring drivers in real-time while they operate revenue service along assigned routes. The primary objectives include verifying adherence to safety protocols, evaluating on-time performance, confirming headsign accuracy, identifying operational issues, and providing constructive feedback to drivers. All observations must be formally documented, and documentation must be submitted to ECCTA upon request.
First line of response in service delivery for incidents and accidents. Must respond to accidents and must follow all reporting policies and procedures.
Monitor operators in service to ensure they meet uniform and equipment standards and are in possession of proper licensing and certifications.
Assist dispatch staff with vehicle change outs that occur in the field
Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures
Follow company safety and operational rules and procedures
Handle Special Event management
Monitor AM and PM Pull-Outs and Pull-Ins
Inspects vehicles for damage and compliance with safety standards
Coach employees based on onboard surveillance technology and observation in the field
May be assigned to operate a vehicle or dispatch service in an emergency
Makes regular observations of operators to ensure high-quality service provision
Supports operations at transfer centers and other high passenger-volume locations to ensure smooth service delivery and high customer service
Supports investigations of passenger concerns
Respectfully enforces Keolis’ and ECCTA’s policies and procedures as well as the code of conduct
Accountable for driver group safety performance
Conducts field supervision of the operators to assess performance and competence
Prepares and delivers regular driver scorecard results, coaching drivers to ensure continual improvement
Accountable for the operators’ contribution to the overall customer experience
Assists in the investigation of and response to customer comments
Builds a positive relationship with the operators
Addresses driver performance issues, providing coaching when appropriate
Acts as liaison between drivers and other departments
May provide behind-the-wheel (BTW) training for new operators and trainees
Conducts on-board evaluations and in service training to operators according to schedule and/or need
Provides BTW retraining as directed
Evaluates new operator driving skills using appropriate checklists and evaluation forms. Provides appropriate feedback to new operators
Serves as role model and mentor to new operators
Identifies retraining needs
Recognizes and reports safe and unsafe acts / conditions to Management.
Provides feedback to Safety Manager, Assistant General Manager, Training Manager, and other appropriate staff regarding training needs
Assists training department in identifying additional or refresher training needs based on current trends within the employee base
Other duties as assigned