Transit Customer Service Specialist

City of High Point • High Point, NC

5d • $16 - $20

About The Position

The Transit Customer Service Specialist performs responsible clerical work maintaining and providing schedule information to the public, along with related duties. The position works under the regular supervision of the Transit Supervisor and is based at 716 W Martin Luther King Jr Dr, High Point, North Carolina. The role provides customer assistance at the transit terminal, handles ticket sales and funds, supports transit operators, maintains terminal facilities, and performs reception and clerical tasks. Work must comply with OSHA and City safety standards and policies.

Responsibilities

• Provide information and assistance to passengers boarding buses at the transit terminal.
• Sell tickets; receive, record, and account for funds; and make change.
• Distribute schedules and route information and provide directions to the public.
• Clean and maintain terminal facilities.
• Assist transit operators with schedules and directions.
• Monitor buses entering and leaving the transit terminal.
• Provide security for passengers in transit terminal areas.
• Act as receptionist and perform clerical tasks.
• Answer incoming telephone calls, provide information, and receive, record, and route complaints to appropriate personnel.
• Operate a two-way radio to communicate with Transit Operators, Supervisors, and other transit personnel.
• Maintain the lost-and-found service.
• Perform related duties and responsibilities as assigned.
• Ensure work complies with OSHA and City Safety Standards and Policies.

Benefits

• A guaranteed lifelong monthly pension after vesting following five years of service.
• 401K and 457B retirement plans.
• Paid time off earned within the first year.
• 13 paid holidays per year.
• Tuition reimbursement plan.
• Competitive medical, dental, and vision plans effective on day one.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed