Customer Service Specialist

Sherwin-Williams • Orem, UT

6d • Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by working with wholesale and retail customers to identify their needs, answer questions about products, and recommend suitable solutions. They resolve customer concerns, promote customer satisfaction, stay current on product features, maintain product and store presentation standards, and work toward store sales goals. The role also involves customer contact, including possible contact with minors, and access to payments, electronic equipment, personal information, merchandise, and other valuable items. The selected candidate is expected to work at Store #1667 at 390 N State St, Orem, UT 84057.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• A range of benefits intended to support health and well-being, career development, community connection, retirement, health care, and daily commuting; eligibility and offerings are described on the company's benefits site.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed