CUSTOMER SERVICE SPECIALIST

CHC Solutions, Inc. • Pittsburgh, PA

7d • Onsite

About The Position

CHC Solutions, Inc. is seeking a Health Care Customer Service Specialist for its incontinence products team at the Robinson Township office in Pittsburgh, Pennsylvania. The role supports patients in receiving medical supplies prescribed by their health care providers. The specialist processes orders, verifies insurance coverage, confirms clinical documentation, communicates with patients and referral sources, and documents interactions in patient accounts. The role follows company policies and procedures as well as applicable government regulations and professional standards for patient care.

Requirements

• Strong proficiency with computer systems and software applications.
• Exceptional verbal and written communication abilities.
• Demonstrated time-management, organizational, multitasking, prioritization, and follow-through skills in dynamic environments.
• Comfort working effectively in fast-paced settings.
• Ability to work independently and contribute positively to a collaborative team.

Nice To Haves

• Customer service experience in the health care industry is preferred.

Responsibilities

• Receive orders by phone or electronically and gather the information needed to process them.
• Enter patient demographics and orders into the billing system accurately for shipment and billing.
• Verify insurance eligibility using company systems or other methods and document the details in the patient’s account.
• Ensure clinical documentation, including physician records, supports the medical need for the product.
• Keep patients and referral sources informed about order timelines, delays, and financial obligations.
• Address and resolve customer complaints promptly and professionally.
• Document communications with patients and families, doctors’ offices, and insurance companies in patient accounts using the standard note format.
• Follow CHC Solutions policies, procedures, and protocols.
• Comply with government regulations and professional standards for patient care.
• Maintain a positive, empathetic, and professional attitude with customers.
• Provide product education when requested by patients.
• Engage in continuous education to stay current on the products dispensed by the company.
• Report incidents or complaints to a supervisor and complete required documentation.

Benefits

• Competitive salary.
• Generous paid time off for full-time employees.
• Health, dental, and vision insurance.
• Life, AD&D, and long-term disability coverage.
• Opportunities to grow skills and advance a career in health care.
• Inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed