Customer Service Specialist

Sherwin-Williams•Milford, PA

7d•Onsite

About The Position

The Customer Service Specialist supports the success of a Sherwin-Williams retail store by helping wholesale and retail customers identify their needs, answering questions about products, and recommending appropriate solutions. The role focuses on excellent customer service, resolving customer concerns, maintaining product knowledge and store presentation standards, and consistently meeting sales goals. The position is based at Store #5443, 102 Milford Landing Dr, Milford, PA 18337. Duties involve customer contact, including possible contact with minors, and access to payments, electronic equipment, personal information, merchandise, and other valuable items. The company states that it conducts a criminal-history review for this role to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs occasionally.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language, including Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with company policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.