Transit Customer Service Specialist

City of High Point • High Point, NC

4d • Onsite

About The Position

Performs responsible clerical work maintaining and providing schedule information to the public, along with related duties. The work is performed under the regular supervision of the Transit Supervisor. The position is located at 716 W Martin Luther King Jr Dr, High Point, North Carolina. Candidates selected for employment must undergo drug and background screenings; additional checks or a pre-placement physical may apply to certain positions.

Responsibilities

• Provide information and assistance to passengers boarding buses at the transit terminal.
• Sell tickets; receive, record, and account for funds; and make change.
• Distribute schedules and route information and provide directions to the public.
• Clean and maintain terminal facilities.
• Assist transit operators with schedules and directions.
• Monitor buses entering and leaving the transit terminal.
• Provide security for passengers in terminal areas.
• Act as receptionist and perform clerical tasks.
• Answer incoming telephone calls, provide information, and receive, record, and route complaints to appropriate personnel.
• Operate a two-way radio to communicate with Transit Operators, Supervisors, and other transit personnel.
• Maintain the lost-and-found service.
• Perform related duties and responsibilities as assigned.
• Ensure work is performed in accordance with OSHA and City Safety Standards and Policies.

Benefits

• Guaranteed lifelong monthly pension after vesting following five years of service
• 401K and 457B retirement plans
• Paid time off earned within the first year
• 13 paid holidays per year
• Tuition reimbursement plan
• Competitive medical, dental, and vision plans effective day one

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed