Transient Rooms Coordinator

Hyatt Regency Suites • Greenville, SC

1d • Onsite

About The Position

Auro Hotels is seeking a Transient Rooms Coordinator to ensure guests receive outstanding service by providing a guest-friendly environment. This role involves greeting guests, maintaining high standards, and possessing strong product knowledge. The coordinator will utilize operational and selling techniques to maximize occupancy and achieve the highest possible average rate. They will also provide accurate information about hotel services, accommodations, and local attractions, coordinating with various departments and customers to ensure a smooth operation prior to group arrivals. The position requires attention to detail, the ability to work under pressure, and effective time management to meet deadlines. Maintaining strong communication within the department, responding to training, and apprising management of concerns and ideas are also key responsibilities. Staying aware of general hotel operations is essential.

Requirements

• High school diploma/G.E.D. equivalent
• At least 1 year of related work experience in reservations or Front Office.

Responsibilities

• Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
• Provide accurate information regarding availability, guestroom types and accommodations, room rates, hotel facilities and services, local attractions/events, transportation to and from hotel, etc.; coordinate with sales, hotel departments and customers to ensure consistency, high level of service and implementing a smooth operation prior to the group’s arrival.
• Must possess good attention to detail, work well under pressure and be able to balance time and work with deadlines.
• Maintain effective communication within department, be responsive to training and instruction and apprise management of any concerns, suggestions and ideas. Stay aware of issues concerning general hotel operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED