Rooms Coordinator

Estancia La Jolla, A Noble House Hotel • San Diego, CA

5d • Onsite

About The Position

The Rooms Coordinator is responsible for implementing the resort’s appropriate booking strategies to ensure all parties are appropriately accommodated. Works closely with departments such as Front Office, Engineering, Reservations, Sales, Housekeeping and Revenue Management regarding the distribution and status of guest rooms. Registers guests, providing them with room keys and pertinent information about the available amenities, such as Spa facilities, business center and events taking place at the property. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Seeks opportunities to maximize revenue.

Requirements

• One year experience as Rooms Coordinator or equivalent experience and training desired.
• Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.
• Requires basic computer skills to enter data, read, and interpret information.
• Requires attention to detail.
• Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods, or in an emergency situation.
• Ability to stand/walk for long periods of time.
• Ability to learn and use the computer systems used at the hotel.
• Highly responsible & reliable.
• Ability to work on AM, PM, weekend and holiday shifts as required by operational needs.
• Experience within a hotel/resort environment.

Nice To Haves

• Amazing people connector, who thrives on creating experiences and problem solving.
• Skills such as patience, empathy, and a desire to provide excellent service for our guests.
• Experience in having fun!
• Share your thoughts, perspectives, and expressions towards Diversity, Equity, Inclusion, and Accessibility.

Responsibilities

• Implement the resort’s appropriate booking strategies to ensure all parties are appropriately accommodated.
• Work closely with departments such as Front Office, Engineering, Reservations, Sales, Housekeeping and Revenue Management regarding the distribution and status of guest rooms.
• Register guests, providing them with room keys and pertinent information about the available amenities, such as Spa facilities, business center and events taking place at the property.
• Resolve guest concerns and provide professional service to gain high level of guest confidence and satisfaction.
• Seek opportunities to maximize revenue.

Benefits

• Competitive pay
• Health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family
• Matching 401k (After 1 year)
• On-Demand Pay (Earned wage access before payday!)
• PTO
• Complementary Parking
• Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed