Houseperson - Rooms

IHG•Atlanta, GA

5h•Onsite

About The Position

As a Housekeeping Houseperson, you will assist room attendants on assigned floors/sections by collecting dirty linen and transporting it to the laundry chute, and delivering fresh linen to room attendant carts throughout the day. You may also assist with stripping linen from rooms and/or cleaning public areas. Additionally, you will deliver and retrieve items requested by guests and housekeeping staff.

Requirements

Basic reading, writing and math skills.
Ability to perform the following: Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds.
Frequently standing up and moving about the facility.
Frequently handling objects and equipment to maintain the facility.
Frequently bending, stooping and kneeling.
Communication skills are utilized a significant amount of time when interacting with guest and employees.
Reading and writing abilities are utilized often when reading assignments and completing checklists.

Nice To Haves

Some housekeeping experience.
Ability to speak English preferred.

Responsibilities

Responsible for the cleanliness and organization of floor closets; removing garbage from the service elevator landing, wipe down shelves/counters; sweep and mop, remove non-floor closet items and store in appropriate areas by the end of the shift.
Assist room attendants with heavy items such as mattresses and linen.
Deliver linen and other supplies to room attendants.
Remove all dirty linen from assigned Room Attendants carts and closets and transport to laundry chute.
Throw any recycled items down the recycle chute (except glasses and boxes).
Responsible for maintaining the cleanliness and condition of their own sections/floors.
Responsible for shampooing carpet in guestrooms and designated hallways/floors.
Respond to guest requests such as delivery of housekeeping supplies (e.g., linens, cots, etc.) in a timely and efficient manner.
Clean public areas in the prescribed manner while following department standard operating procedures.
Report to office coordinator needed repairs or unsafe conditions.
Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.
Promote teamwork and quality service through daily communication and coordination with other departments.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.