Transformation Go-Live Manager

Ford Motor • Dearborn, MI

2d • Hybrid

About The Position

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... The Go-Live Manager plays a pivotal role in our core modernization program by leading end-to-end launch readiness and execution across technical, operational, and business workstreams. This individual will coordinate go-live planning, cutover readiness, dress rehearsal execution, command center preparation, procedure and training readiness, and launch stabilization for the Program Everest / Alfa Receivables implementation. They partner closely with the UAT & Go-Live Manager, business stakeholders, Product, Engineering, Operations, Center of Excellence (COE), Training, Org Change Management, Compliance, Legal, and support teams to ensure launch milestones, dependencies, risks, and decision points are managed effectively. This role serves as the central coordinator for go-live execution, readiness tracking, escalation management, and post-launch stabilization.

Requirements

• 5+ years of experience in project, program, or transformation roles supporting complex implementations or launch activities.
• 2+ years of experience supporting go-live readiness, cutover planning, dress rehearsals, command center preparation, or launch execution.
• 2+ years of experience in auto finance or a closely related financial services environment.
• 2+ years of experience working in a regulated environment with exposure to compliance, data security, or audit-sensitive processes.
• Experience coordinating across business, technology, operations, training, compliance, legal, and change management teams.
• Experience managing readiness trackers, RAID logs, milestone reporting, and launch governance materials.
• Proficiency with Jira, Confluence, Microsoft Office Suite, or similar project coordination tools.
• Strong organizational, facilitation, and communication skills with the ability to drive follow-through across multiple workstreams.
• Bachelor’s degree in Business, Finance, Information Technology, Computer Science, or a related field, or equivalent experience.

Nice To Haves

• Experience with Receivables or comparable loan/receivables platforms.
• Experience in Agile/Scrum or transformation delivery environments.
• Experience supporting command center operations, hyper care, or operational stabilization activities.
• Experience coordinating procedures, training design, or technical workstreams.
• Experience developing launch dashboards and executive readiness reporting.
• Demonstrated people leader experience (e.g., hiring, coaching, performance management).
• Certifications such as PMP, Certified Scrum Master (CSM), SAFe Agilist, or similar.

Responsibilities

• Lead the integrated planning and coordination of go-live activities across multiple workstreams, ensuring launch milestones, dependencies, readiness tasks, and execution timelines are clearly defined and tracked.
• Drive the planning and execution of minute-by-minute cutover activities, dress rehearsals, launch sequences, and rollback preparation.
• Support the development and refinement of playbooks and contingency plans based on rehearsal outcomes and lessons learned.
• Prepare and coordinate command center / war room readiness, including staffing, communication protocols, escalation paths, and launch-day support coverage.
• Maintain readiness dashboards, RAID logs, milestone trackers, and action-item follow-up to provide visibility into status, blockers, risks, and decisions.
• Support readiness reviews, go/no-go forums, and leadership updates with clear, concise materials.
• Coordinate with COE, training, technical liaison, UAT, OCM, Compliance, Legal, and operational SMEs to ensure go-live deliverables are complete, approved, and aligned to implementation timing.
• Partner with COE and training resources to ensure launch-related documentation, job aids, supporting materials, and training outputs are accurate, complete, and ready for deployment.
• Support launch-day execution, hypercare planning, post-launch issue triage, stabilization tracking, and transition to BAU support.
• Track and escalate launch risks, issues, and dependencies through resolution, ensuring timely communication and decision support for stakeholders and leadership.
• Oversee the coordination of launch documentation, communications, and updates to ensure stakeholders receive timely, accurate, and auditable information throughout the go-live process.
• Facilitate retrospective activities and lessons-learned capture to improve future go-live waves and launch readiness processes.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager