UAT/Go live manager

Ford • Dearborn, MI

17h • Hybrid

About The Position

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
In this position... The UAT and Go-Live Manager plays a pivotal role in our core modernization program by leading UAT and go-live readiness across technical and business user groups. This individual will be responsible for defining, planning, and executing User Acceptance Testing (UAT) and Go-Live strategies for the Alfa Receivables implementation, ensuring solutions meet business requirements and comply with financial regulations. They partner with Enterprise End-to-End testing and in-sprint testing to support an integrated testing approach and facilitate collaboration across business, product, compliance, testing, and engineering teams. Additionally, this role oversees go-live readiness activities, including environment availability, cross-initiative resource coordination, policy and procedure readiness, and training design, while integrating UAT into the customer journey approach and culminating in a readiness certification process with stakeholder signoff.

Requirements

• Bachelor’s degree in Business, Finance, Information Technology, Computer Science, or a related field.
• 3+ years of UAT or QA experience with a strong focus on UAT.
• 3+ years of experience in auto finance or a closely related financial services environment.
• Experience in a highly regulated industry, with a basic understanding of regulatory requirements and data security protocols.
• Proven experience in Agile/Scrum environments, including user stories, acceptance criteria, and the Definition of Ready/Done.
• Experience supporting large-scale system modernization or transformation programs.
• Experience partnering with Training, Org Change Management, Compliance, and operational SMEs on training design, procedure readiness, and job aids.
• Experience supporting go-live readiness, cutover, and operational launch activities, including dress rehearsals, support model preparation, escalation paths, command center readiness, and hypercare.
• Experience facilitating cross-functional workshops and eliciting business requirements.
• Proficiency with test management tools such as Azure DevOps or JIRA/Xray for test case management, execution tracking, and defect management.
• Strong facilitation, documentation, and executive communication skills, with the ability to present risks, decisions, and readiness status clearly to leadership.

Nice To Haves

• Experience with Alfa Receivables or comparable loan/receivables platforms.
• Experience developing or supporting launch dashboards, RAID logs, milestone trackers, and readiness reporting.
• Exposure to change management activities and end-user adoption initiatives.
• Certifications such as ISTQB, Certified Scrum Master (CSM), or SAFe Agilist.
• Experience with test automation concepts and tools, particularly as they relate to UAT.
• Basic understanding of API testing concepts and tools.
• Experience with data migration testing.

Responsibilities

• Lead UAT strategy, planning, and execution, including scope, entry/exit criteria, and execution oversight
• Serve as the primary liaison across Business, Product, Engineering, Operations, Compliance, Training, and Change Management
• Partner with Product and Engineering to ensure acceptance criteria are testable and UAT‑ready in Agile delivery models
• Manage UAT defects, triage, and risk mitigation in alignment with enterprise testing governance
• Ensure UAT environment and test data readiness, including integrations and regulatory compliance
• Provide clear status reporting, dashboards, and risk visibility to senior leadership
• Define and drive go‑live readiness criteria, governance cadence, and go/no‑go decisioning
• Lead cutover planning, dress rehearsals, runbooks, and launch execution
• Oversee training readiness, documentation control, and launch communications

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager