Transformation Analyst

State of Iowa • Des Moines - 50319 - Polk County, IA

11d • Hybrid

About The Position

The Iowa Department of Health and Human Services is seeking a professional to join its Bureau of Transformation as a Transformation Analyst. The role supports project and change management efforts to modernize agency services, working across business operations and information technology to translate strategic vision into operational results.

The analyst supports the full project management lifecycle for projects involving new agency technologies, programs, and processes; helps plan and implement policies and procedures that standardize technology use across HHS; and partners with Business Systems and Transformation Strategists to shape technical vision, analyze project data, and keep projects on track for scope, schedule, and budget. The role also translates business needs into service requests, serves as a subject matter expert and Business Administrator for IT systems including Microsoft Office 365, consults on business use of assigned systems, supports data and statistical reporting, and provides scheduling and administrative support to Bureau staff.

The position is based at 321 E. 12th St., Des Moines, Iowa. It is largely in-office, with ad hoc remote work as approved. Hours or days may be adjusted to meet agency needs, and occasional off-site work and travel, including overnight stays, may be required. All work performed on behalf of Iowa Health and Human Services must occur in Iowa.

Requirements

• Strong administrative skills and the ability to think critically and make data-driven decisions.
• A combined business analysis and information technology background.
• Excellent collaboration and communication skills, including experience liaising between business and technical teams.
• Ability to analyze trade-offs between strategic vision and operational performance.
• Comfort working in a cross-divisional, cross-agency environment.
• Meet at least one minimum qualification pathway: a four-year degree in any field plus three years of qualifying full-time experience; three years of qualifying experience plus a total of four years of education and/or qualifying experience; one year of qualifying experience plus the specified four-year total and two years of graduate-level education and/or qualifying experience; or current, continuous state executive branch experience including six months as a Management Analyst 2 or two and a half years as a Management Analyst 1.
• Qualifying experience includes project management, management analysis, data science, business systems analysis, or professional-level program administration, development, or operations.
• Complete a background check to be considered.
• Perform all work on behalf of Iowa Health and Human Services within the State of Iowa.

Responsibilities

• Support the full project management lifecycle across projects implementing agency technologies, programs, and processes.
• Plan and implement business systems policies and procedures to standardize technology use across HHS.
• Partner with Business Systems and Transformation Strategists to shape technical vision, collect and analyze project data, and keep projects on track for scope, schedule, and budget.
• Translate business needs into detailed service requests.
• Serve as a subject matter expert and Business Administrator for IT systems, including Microsoft Office 365 tools.
• Consult on the business use of assigned IT systems and support data and statistical reporting.
• Support Bureau staff with scheduling and other administrative tasks for team members’ portfolios.
• Identify and reconcile workflow and processing issues.
• Document project progress, quality assurance activities, and continuous improvement efforts.
• Perform statistical analysis and visualization within and across projects.
• Generate project reports and work products.
• Develop training materials and standard operating procedures, and deliver training to Agency staff.
• Collaborate with DOM DoIT developers on business needs and serve as a point of contact for technical assistance.

Benefits

• Competitive salary.
• Health, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and paid holidays.
• Retirement plans including IPERS and the Retirement Investors Club employer-sponsored retirement plan.
• Flexible spending accounts for medical and dependent care expenses.
• Life insurance and free long-term disability insurance.
• Employee Assistance Program.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time