Transfers and Disclosures Manager

AAM Brand•Tempe, AZ

About The Position

The Transfers and Disclosures Manager leads and develops the Transfers and Disclosures teams and oversees accurate, timely processing of homeowner disclosures and property ownership transfers across a complex portfolio. The role manages processes and deadlines involving incoming deeds, escrow checks, invoices, payment coupons, refunds, transfer-related payments, and error corrections, from initial disclosure through completed ownership transfer. The manager establishes workflows and controls, monitors performance, balances workloads, ensures staff training, and works with internal departments, leadership, vendors, and external partners to support consistent service and operational improvement.

Requirements

Strong leadership, coaching, and team development skills, with the ability to drive accountability.
Excellent organizational and time-management skills, including the ability to prioritize high-volume workloads and meet deadlines.
Strong attention to detail and commitment to accuracy, compliance, and quality.
Working knowledge of operational and accounting processes related to transfers and disclosures.
Knowledge of accounts receivable, payment processing, and reconciliations.
Strong analytical and problem-solving skills, including the ability to evaluate metrics and identify process improvements.
Proficiency with Microsoft Office Suite, VMS, and applicable internal systems.
Excellent written and verbal communication and interpersonal skills across all organizational levels.
Ability to work independently and collaboratively while fostering a positive, productive team environment.

Responsibilities

Lead, develop, and manage the Transfers and Disclosures teams, including hiring, coaching, performance management, and staff development.
Ensure timely and accurate processing of transfer and disclosure activities in accordance with company standards, contractual obligations, and regulatory requirements.
Establish and maintain workflows, procedures, and controls that support consistency, scalability, and quality.
Monitor departmental performance through reporting, audits, and key metrics; identify trends and implement improvements.
Oversee workload distribution and portfolio assignments to maintain appropriate coverage and balanced team capacity.
Partner with internal departments and leadership to align processes, expectations, and service delivery.
Maintain professional relationships with external vendors and partners, including resale and disclosure service providers.
Ensure team members are trained on systems, tools, and processes; support the development and maintenance of training materials and resources.
Review and approve financial transactions generated by the team, including refunds, transfer-related payments, and error corrections.
Regularly evaluate department processes and lead implementation of enhancements.
Participate in cross-functional meetings and initiatives, representing the Transfers and Disclosures function and contributing to broader operational improvements.
Ensure adherence to applicable deadlines, service-level expectations, and company policies.
Perform other related duties as assigned.