Transfer Navigator

Zane State College•Zanesville Campus, OH

16d

About The Position

The Transfer Navigator engages and supports transfer-intent students at Zane State College to help them persist within term, remain enrolled from fall to fall, complete associate degrees, and transfer successfully to a baccalaureate institution, including Muskingum University. The role maintains an active caseload of approximately 250 unduplicated transfer-intent students per year and engages each student synchronously at least five times per term, with ongoing outreach between contacts. The Navigator works with faculty advisors, financial aid, the registrar, and receiving institutions to reduce credit loss and address transfer barriers. This is a full-time, twelve-month, grant-funded position supported under Title III Activity II for the project period October 1, 2026 through September 30, 2031. Continuation is contingent on grant funding. Two positions are authorized under the grant. The position is non-exempt under the Fair Labor Standards Act, subject to final classification by Human Resources. Some evening and weekend hours are required, along with travel within the College's three-county service district of Muskingum, Guernsey, and Noble counties and to partner institutions. The position participates in the Ohio public retirement system (SERS or STRS, as applicable). The hiring range is $42,000–$49,000, with earning potential up to $78,000 in the pay band.

Requirements

Associate degree required, or an equivalent combination of education and relevant experience.
Two years of experience in advising, coaching, student services, case management, or a related field required.
Knowledge of retention, completion, and transfer processes and the barriers students encounter.
Strong relationship-building and student-centered communication skills, with demonstrated persistence and follow-through.
Ability to manage a large caseload and track student engagement over time.
Ability to work accurately in student information and customer relationship management systems and maintain confidentiality of student records.
Valid driver's license, required by College insurance for use of a company vehicle.
Willingness to travel within the College's service district and to partner institutions.

Nice To Haves

Bachelor's degree preferred.
Knowledge of Ohio transfer policy, including Ohio Transfer 36 and Guaranteed Transfer Pathways, and of articulation practices preferred.
Experience supporting first-generation, low-income, or rural students preferred.
Familiarity with retention and completion strategies preferred.

Responsibilities

Coach an active caseload of approximately 250 unduplicated transfer-intent students per year, engaging each student synchronously at least five times per term in person, by video, by phone, or by text, with ongoing outreach between contacts.
Build individualized persistence, completion, and transfer plans using the College's evidence-based coaching model; set goals and monitor progress toward within-term persistence, fall-to-fall retention, and associate degree completion.
Refer students to advising, financial aid, accessibility services, and other campus and community resources; advocate for students and coordinate follow-through across offices.
Review articulation and transfer credit applicability under Ohio Transfer 36, Guaranteed Transfer Pathways, and institutional articulation agreements to reduce credit loss at transfer.
Coordinate warm hand-offs to receiving baccalaureate institutions, including Muskingum University, arranging joint advising, campus visits, and transfer admission transitions.
Track caseload engagement, milestones, and student outcomes in the College's student information and customer relationship management systems, documenting activity to grant-reporting standards.
Contribute data, documentation, and observations to Title III Activity II performance reporting and continuous improvement review.
Participate in coaching model training, professional development, College committees, and student success initiatives as assigned.
Perform other duties as assigned.