RN Transfer and Referral Center Navigator (.9 FTE)

Billings Clinic•Billings, MT

12d•Onsite

About The Position

The RN Transfer and Referral Center Navigator is the first point of contact for regional providers seeking assistance for patients through the Billings Clinic Transfer Center. The nurse coordinates conversations with providers about caring for patients in their home communities and coordinates transfers when patients need a higher level of care. Success in the role requires managing competing priorities and technologies without compromising accuracy, efficiency, or safety, along with strong customer service, knowledge of pathophysiology and disease processes, and critical thinking and triage skills. This is a 0.9 FTE position, equivalent to 72 hours every two weeks, on the Transfer Center team at Billings Clinic’s Main Campus. The schedule includes day, evening, and weekend shifts. The role is non-exempt and offers a starting wage of $33.66–$42.07, depending on experience. The position may be eligible for tuition loan repayment and relocation assistance. Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings, Montana. It has more than 4,700 employees, including over 550 physicians and non-physician providers, and includes a multi-specialty group practice and a 304-bed hospital. Billings Clinic describes its culture as one that values teamwork, kindness, safety, and courage, and is a Magnet-designated organization recognized for nursing excellence. The position requires an accredited nursing program graduate and current Montana RN licensure. Nurses with an associate degree or diploma and less than five years of RN experience must commit to completing a Bachelor of Nursing degree within four years after hire; Billings Clinic may provide financial assistance. The role requires five years of clinical experience in an acute care setting, with recent experience preferred. The employer provides benefits to eligible full- and part-time employees working at least 20 hours per week, including medical, dental, and vision coverage, a 403(b) retirement plan with employer matching, a defined contribution pension plan, paid time off, and an employee wellness program.

Requirements

Graduate of an accredited nursing program.
Current Registered Nurse licensure in the state of Montana.
Five years of clinical experience in an acute care setting.
Associate- or diploma-prepared RNs with less than five years of RN experience must commit to completing a Bachelor of Nursing degree within four years after hire.
Excellent verbal skills, including an articulate telephone voice and speech pattern with a pleasant tone.
Typing speed of 35 words per minute with accuracy.
Demonstrated critical-thinking skills involving pathophysiology and disease processes.
Problem-solving skills related to access to medical or behavioral health resources that meet patient and organizational needs.
Professional verbal and written communication skills.
Tact and diplomacy in conflict resolution.
Attention to detail and skill in gathering and assessing information, analyzing problems, and resolving them.
Time-management skills and the ability to manage frequent interruptions, prioritize workload, and switch tasks quickly with minimal workflow delays.
Ability to manage competing priorities and technologies while maintaining accuracy, efficiency, and safety.
Ability to maintain confidentiality and integrity when handling sensitive information.

Nice To Haves

Recent acute care experience preferred.
Acute care experience preferred.
Previous Call Center or Transfer Center experience preferred.
Care Management experience considered.

Responsibilities

Perform nursing triage to identify the providers, clinicians, and staff needed to support medical conversations and transfers to Billings Clinic.
Coordinate patient movement within the Billings Clinic system by balancing bed supply and demand and reducing or eliminating unnecessary delays.
Engage ancillary partners, charge nurses, and others to identify and resolve barriers to patient throughput.
Support the Administrator on Duty (AOD) and Patient Placement roles.
Model behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations.
Meet mandatory organizational and departmental requirements and maintain competency in applicable organizational, departmental, and outside-agency standards related to the environment, employee and patient safety, and job performance.
Prioritize and make timely transfer decisions based on acuity, diagnosis, patient preference, bed availability, and staffing resources.
Use Cerner applications, Microsoft Office, and other operating systems and software to support patient acuity and placement functions.
Maintain data and reports related to safety, quality, and patient throughput.
Closely monitor and assess bed availability to ensure timely placement.
Maintain the highest degree of integrity and confidentiality when handling sensitive information.
Perform other duties as assigned or needed to meet department or organizational needs.

Benefits

Medical coverage
Dental coverage
Vision coverage
403(b) retirement plan with employer matching
Defined contribution pension plan
Paid time off
Employee wellness program
Possible tuition loan repayment
Possible relocation assistance
Financial assistance may be available to support required Bachelor of Nursing completion