Referral Navigator

Graham Healthcare Group•Virtual MI, MI

11d•$20 - $24•Remote

About The Position

Graham Healthcare Group is seeking a Referral Navigator to serve as the main point of contact for the agency’s EMR and referral portals. The role manages prompt, efficient responses to referral requests while demonstrating professionalism, customer service, and sound critical thinking. The position is remote nationwide in the USA and works 40 hours per week, Wednesday through Sunday, 8:30 AM to 5:00 PM, with weekend coverage required. The Referral Navigator manages referrals according to acceptance guidelines, conducts insurance pre-checks as required, and escalates referrals requiring clinical approval to the appropriate operations leader. The role also collaborates closely with the sales team to support a seamless transition of care for referral sources and patients. Graham Healthcare Group develops business and technology solutions for its home health and hospice companies and has worked in this area for over 20 years. Compensation is $20.00–$24.00 per hour, with a stated maximum cap of $24.00. Benefits include medical, vision, and dental coverage, retirement offerings, paid time off, life and disability insurance, flexible spending and health savings accounts, and education discounts. Benefits may vary based on employment status.

Requirements

Ability to prioritize tasks and work efficiently in a fast-paced environment.
Proficiency in managing EMR portals and following acceptance guidelines.
Excellent communication skills and ability to work collaboratively.
Detail-oriented, with effective communication skills.
Ability to use good and sound judgment.
Ability to document accurately and appropriately.
Patience, flexibility, and a cooperative attitude.
Ability to provide excellent customer service.
Accurate data-entry skills.
Ability to work independently and collaboratively with a team.
Proficiency in Microsoft Office suite, CRM software, and Home Care Home Base software.
At least one year of experience in a customer service capacity.

Nice To Haves

Familiarity with medical terminology.
Associate’s degree.
At least one year of experience in home health.
Proficiency in Microsoft Office suite.

Responsibilities

Manage EMR and referral portals in accordance with Referral Acceptance Guidelines.
Provide prompt responses to referral requests.
Apply knowledge and critical thinking when accepting referrals.
Communicate professionally and appreciatively with referral sources.
Understand the services offered and speak confidently about them.
Conduct patient insurance pre-checks as required.
Escalate referrals requiring clinical approval to the appropriate operations leader in a timely manner.
Attach and scan referral packets and documentation of insurance pre-checks to intake.
Collaborate closely with the sales team to facilitate a seamless transition in care for referral sources and patients.