Transfer Center Coordinator (Per Diem, Variable)
About The Position
At NorthBay Health, the Transfer Center Coordinator facilitates inbound and outbound patient transfers, including emergent and urgent tertiary transfers and consultations with tertiary acute-care hospitals. The role establishes systems that support cost containment and quality patient care and requires excellent communication and organizational skills to coordinate among departments, healthcare facilities, and external agencies. The coordinator works collaboratively across NorthBay Health to facilitate timely and appropriate transfers regardless of patient complaint or need. The position liaises with the case management/utilization review team and the Administrative Coordinator, with a focus on capitated patients, repatriations, emergent and urgent transfers, health-plan notification calls, and re-triage of pediatric, trauma, stroke, and STEMI patients. The coordinator also serves as a liaison among medical staff, nursing staff, pre-hospital personnel, referring centers, and external EMS agencies.
Requirements
- Associate degree in a healthcare-related field.
- Minimum of two years of related clinical experience.
- Excellent oral and written communication skills.
- Ability to stay organized, set priorities, work independently, and contribute effectively as a team member.
- Word-processing skills.
- Ability to work efficiently in a fast-paced, high-pressure environment.
- Proficiency in healthcare IT systems and basic computer software.
Nice To Haves
- Bachelor's degree.
- Previous experience coordinating transfer services.
- Statistical and data-management skills.
Responsibilities
- Facilitate and coordinate inbound and outbound patient transfers, including emergent and urgent tertiary transfers.
- Coordinate consultations from NorthBay Health to tertiary acute-care hospitals.
- Set up systems that enable cost containment and quality patient care.
- Work with NorthBay Health departments to facilitate timely and appropriate patient transfers.
- Liaise with the case management/utilization review team and the Administrative Coordinator.
- Focus on capitated patients, repatriations, emergent and urgent transfers, and notification calls to health plans.
- Coordinate re-triage of pediatric, trauma, stroke, and STEMI patients.
- Serve as a liaison among medical staff, nursing staff, pre-hospital personnel, referring centers, and external EMS agencies.
Benefits
- Medical, dental, and vision insurance, subject to eligibility requirements.
- Life, disability, and long-term care coverage, subject to eligibility requirements.
- Paid time off, including vacation, sick leave, holidays, and bereavement.
- 403(b) retirement plan with employer match.
- Education reimbursement for eligible roles.
- Professional development and training programs.
- Employee Assistance Program.
- Wellness programs.
- Recognition programs.
- Shift differentials.
- Market-based compensation review and increases, subject to approval and organizational performance.
- 10% per diem differential included in the salary range.
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
