Transfer Agency and Tokenization – Investment Management Manager

Deloitte • Jersey City, NJ

11d • $134,500 - $265,100 • Onsite

About The Position

As a Manager on Deloitte’s Enterprise Operations & Risk team, you will advise investment management clients on transfer agency operations, risk, and transformation. The role involves assessing business, operational, regulatory, and technology risks; strengthening transfer agency processes; and evaluating how tokenization and emerging technologies affect operational controls, data quality, and resilience. You will oversee the development and review of operating-model and process documentation, lead client discussions on operating models and vendor considerations, and contribute to proposals and practice initiatives. The position is associated with Deloitte’s Regulatory, Risk & Forensic team and may be based in one of 12 listed U.S. locations. Travel may be up to 50% on average, and the employee must live within commuting distance of the assigned office and commute daily if required. The listed compensation range is $134,500 to $265,100, with potential eligibility for a discretionary annual incentive program.

Requirements

• Bachelor’s degree and at least 5 years of experience in financial services or consulting, including investment management, fund administration, or back-office operations.
• Experience with transfer agency processes, including trade processing, recordkeeping, reconciliation, compliance, Anti-Money Laundering (AML), or client servicing.
• Experience assessing business, operational, regulatory, or technology risks and operational controls in investment management.
• Experience with distributed ledger technology and blockchain.
• Ability to work independently and collaboratively as part of a team.
• Effective written and verbal communication skills, meticulous attention to detail, and a strong focus on quality of work product.
• Ability to build and sustain professional relationships; strong interpersonal skills and professional demeanor.
• Ability to lead projects or workstreams and manage and prioritize multiple tasks in a fast-paced, dynamic environment while meeting deadlines.
• Must reside within commuting distance of the assigned office and be able to commute daily, if required, without overnight accommodations.
• Ability to travel up to 50% on average, depending on work, clients, and industries or sectors served.
• Must be legally authorized to work in the United States without employer sponsorship now or in the future.

Nice To Haves

• Experience supervising, coaching, or reviewing the work of analysts or consultants.
• Experience with tokenization, digital assets, or tokenized financial products.
• Experience developing operating model assessments, current- and future-state process maps, control inventories, KRIs, SLAs, OLAs, vendor oversight artifacts, or procedure documentation.
• Experience evaluating outsourcing, insourcing, or vendor capabilities for transfer agency or fund administration operations.

Responsibilities

• Lead assessments of business, operational, regulatory, and technology risks across transfer agency operations and direct the development of risk mitigation strategies.
• Manage workstreams to strengthen transfer agency operations, including investor account administration, securities transaction processing, shareholder recordkeeping, and shareholder reporting.
• Evaluate the effects of tokenization, automation, artificial intelligence, and machine learning on operational controls, data quality, and process resilience.
• Oversee development and quality review of operating model assessments, current- and future-state process maps, control inventories, key risk indicators (KRIs), service-level agreements (SLAs), operating-level agreements (OLAs), vendor oversight artifacts, and procedure documentation.
• Lead client discussions on operating model trends, outsourcing and insourcing considerations, vendor capabilities, and market practices affecting transfer agents.
• Contribute to proposal development and practice initiatives.
• Lead project or program workstreams, including work planning, milestone management, client deliverables, proposal development, or sales presentations.
• Mentor and provide clear guidance to others.

Benefits

• Potential eligibility to participate in a discretionary annual incentive program.
• Opportunities for on-the-job learning, formal development programs, building new skills, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager