Transcriber Agent

Midstate Radiology Associates•Wallingford, CT

1d•Onsite

About The Position

Join Midstate Radiology Associates (MRA) as a Full Time, Transcriber Agent at Wallingford Access Center. This work is fully on-site. The position is responsible for processing inbound and outbound faxes sent from patients and providers. The agent must be able to process large quantities of faxes from various senders and process them efficiently and accurately.

Requirements

High school diploma or equivalent.
In-depth understand of medical terminology and patient radiology orders.
Scheduling experience within a radiology access center, hospital or clinic.
Advanced customer service skills (e.g., in person and on the phones).
Advanced keyboarding skills with proficiency in the use of a personal computer.
Quality assurance principles and practices.
Customer service principles and practices.
Communicate effectively with patients, access staff, medical staff and co-workers.
Maintain the confidentiality of patient records.
Understand and follow specifications and instructions.
Basic keyboard skills with proficiency in use of personal computer.

Responsibilities

Provide efficient, accurate, and timely processing of inbound and outbound faxes
Responsible for key wording faxed orders in EPIC and attaching orders to the correct patient account.
Responsible for finding the correct patient name and DOB and putting on the document in OnBase.
Responsible for checking patient information in order matched information shown in EPIC.
Responsible for indexing the document by transcribing the order into EPIC (including picking the document type, describing what the order is for and what MD office it came from matching it up to the correct MRN or CSN).
Responsible for faxing back orders to MD offices if there is an issue with an order (e.g., missing MD signature or missing patient DOB)
Making sure authorizations, WC and misc. correspondence is sent to the correct patient’s chart
Training all employees in Right Fax
Responsible for all fax numbers going to the Wallingford Access Center, in addition to three HOCC locations and ultimately faxes going to any facility in the MRA network.
Monitoring or Right Fax for transmission errors
Must be 100% accurate when attaching orders to patient accounts
Must be 100% accurate when creating ancillary orders for patient orders
Must work in conjunction with access center personnel, site personnel and expeditiously process requests from internal and external sources.
Must remain professional, following standard work processes, and follow HHCs H3W behaviors when interacting with anyone requesting a fax be located and processed.
Must continuously look for ways to improve the way we process faxes using RightFax.
Must be able to perform any of the duties required of an Inbound or Outbound Call Representative.