Transactions Manager I Weekend Shift
About The Position
As a Transactions Manager I on the Receivables Operations team, you will lead frontline employees who process paper-based payments and convert them into technology-driven outputs for clients. You will establish production goals, monitor performance, and address obstacles affecting quality and throughput. The role involves coaching and developing employees, partnering with peers and leadership, and delivering consistent, high-quality results and service to customers. Receivables Operations supports processing for commercial and public sector clients. The team helps customers accept paper-based payments and forms, captures information using technology, and transfers it into usable outputs for downstream accounts receivable and processing needs. The team's strategic focus is to provide service and quality by leveraging the firm's operational and technology infrastructure. The position is scheduled Friday through Monday, 8:00 a.m. to 6:30 p.m., and includes a 10% shift differential. The role offers structured coaching, cross-functional exposure, and a path toward continued career growth.
Requirements
- At least 3 years of management or leadership experience.
- Demonstrated planning, organization, and conflict-resolution skills.
- Ability to understand end-to-end process flow and evaluate downstream impacts of decisions.
- Ability to lead, direct, and remain accessible to staff and direct reports.
- Ability to coordinate and prioritize work across multiple deadline-driven processes.
- Demonstrated ability to manage multiple activities simultaneously.
- Strong interpersonal skills and ability to communicate with technical and non-technical audiences.
- Detail-oriented approach with consistent follow-through on policy and procedure adherence.
- Exceptional written and verbal communication skills.
- Sound judgment and decision-making ability.
- Functional experience with Outlook, Word, Excel, Access, and PowerPoint.
Nice To Haves
- Bachelor's degree in a business discipline.
- Natural curiosity and desire to understand processes in depth.
- Demonstrated ability to lead by example and serve as a role model for team members.
- Results-driven mindset focused on continuous improvement in process, productivity, and cost.
- Ability to use data to track and communicate month-over-month performance improvements.
- Experience partnering with contingent workforce personnel to provide coaching and feedback.
- Adaptability in leading teams through rapid organizational or process change.
Responsibilities
- Lead a team of full- and part-time frontline employees to meet daily production and quality goals.
- Establish daily production targets based on productivity goals, budget, and available resources.
- Monitor shift operations and resolve process delays, breakdowns, and obstacles to production or quality.
- Escalate personnel, facility, technology, or process concerns in a timely and appropriate manner.
- Ensure adherence to customer and bank guidelines, policies, procedures, and required training standards.
- Communicate firmwide and team-level information clearly, tailoring complex messages to the audience.
- Track team performance and implement action plans that drive sustained improvement.
- Develop the skills of Supervisors, Team Leads, and Transaction Processing Associates through coaching.
- Identify skill gaps and create targeted development plans with clear accountability.
- Conduct regular feedback and coaching sessions to recognize accomplishments and address obstacles.
- Manage complex client relationships using established service improvement tools and methodologies.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Benefits and programs based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
