Transactions Manager I Weekend Shift

JPMorganChase•Chicago, IL

About The Position

As a Transactions Manager I on the Receivables Operations team, you will lead frontline employees who process paper-based payments and convert them into technology-driven outputs for clients. You will set production goals, monitor performance, and address obstacles affecting quality and throughput. The role includes coaching and developing employees and partnering with peers and leadership to deliver consistent, high-quality results. Receivables Operations supports commercial and public sector clients by processing paper-based payments and forms, capturing information through technology, and transferring it into usable output for downstream accounts receivable and processing needs. The team focuses on delivering excellent service and quality using the firm's operational and technology infrastructure. The schedule is Friday through Monday, 8:00 a.m. to 6:30 p.m., with a 10% shift differential.

Requirements

At least 3 years of management or leadership experience.
Demonstrated planning, organization, and conflict-resolution skills.
Ability to understand end-to-end process flow and evaluate downstream impacts of decisions.
Ability to lead, direct, and remain accessible to staff and direct reports.
Ability to coordinate and prioritize work across multiple deadline-driven processes.
Demonstrated ability to manage multiple activities simultaneously.
Strong interpersonal skills and ability to communicate with technical and non-technical audiences.
Detail-oriented approach with consistent follow-through on policy and procedure adherence.
Exceptional written and verbal communication skills.
Sound judgment and decision-making ability.
Functional experience with Outlook, Word, Excel, Access, and PowerPoint.

Nice To Haves

Bachelor's degree in a business discipline.
Natural curiosity and a desire to understand processes in depth.
Demonstrated ability to lead by example and serve as a role model for team members.
Results-driven mindset focused on continuous improvement in process, productivity, and cost.
Ability to use data to track and communicate month-over-month performance improvements.
Experience partnering with contingent workforce personnel to provide coaching and feedback.
Adaptability in leading teams through rapid organizational or process change.

Responsibilities

Lead a team of full-time and part-time frontline employees to meet daily production and quality goals.
Establish daily production targets based on productivity goals, budget, and available resources.
Monitor shift operations and resolve process delays, breakdowns, and obstacles to production or quality.
Escalate personnel, facility, technology, or process concerns in a timely and appropriate manner.
Ensure adherence to customer and bank guidelines, policies, procedures, and required training standards.
Communicate firmwide and team-level information clearly, tailoring complex messages to the audience.
Track team performance and implement action plans to drive sustained improvement.
Develop Supervisors, Team Leads, and Transaction Processing Associates through coaching.
Identify skill gaps and create targeted development plans with clear accountability.
Conduct regular feedback and coaching sessions to recognize accomplishments and address obstacles.
Manage complex client relationships using established service improvement tools and methodologies.