Transaction Specialist

Inspire Communities • Phoenix, AZ

4d

About The Position

The Transaction Specialist supports the Company Sales team and Community Managers in completing manufactured home purchases in compliance with federal and state laws. Reporting to the Sr. Manager, Titling, Transactions, and Lease Administration, this role serves as a primary liaison among escrow companies, mortgage brokers, lenders, customers, salespeople, and lender underwriters. The position supports transaction procedures, sales documentation, lender communications, training, and system onboarding across communities and regions.

Requirements

• Superior analytical skills, including the ability to break down complex problems, gather information from multiple sources, and organize information for analysis.
• Strong written and oral communication skills, with a professional and enthusiastic demeanor.
• Adaptability and problem-solving skills, including the ability to address concerns effectively with little or no supervision.
• Excellent interpersonal skills and meticulous attention to detail.
• Strong focus on customer service, consistency, respect, integrity, confidentiality, and sound business ethics.
• Proficient understanding of Fair Housing and compliance with the Equal Credit Opportunity Act (ECOA) and Fair Credit Reporting Act (FCRA).
• Strong organizational skills to plan and schedule meetings, conferences, and teleconferences.
• Proficiency in Microsoft Office applications and applications related to the position.
• Ability to develop and maintain strong relationships, credibility, and rapport, fostering cooperation, trust, and respect.
• Ability to manage multiple projects simultaneously and remain composed when facing controversial issues and pressing time demands.
• Availability to work a flexible schedule and travel overnight to other offices and communities across the United States as needed.

Responsibilities

• Collaborate with internal and external teams to develop standard operating procedures for deposits placed by potential residents for home sales.
• Ensure operating procedures are properly followed by the Sales Team and Community Managers.
• Serve as the primary liaison with lender representatives, facilitating timely communication and the flow of information and conditions among customers, salespeople, and lender underwriters throughout the home sale process.
• Coordinate online webinars for lender-specific training.
• Standardize home purchase and sale forms by state and prepare them for upload into Back Office (BO).
• Onboard new communities and existing lenders into BO.
• Monitor the transactions email account and ensure communities receive effective feedback and support.
• Train Community Managers and Sales Team members across all regions on policies, procedures, sales paperwork, and lender closing documentation.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision insurance, with multiple plan options.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA), with options subject to eligible plans.
• Retirement savings program with a company match.
• Competitive time off, including ten holidays, vacation, and sick time.
• Employee Assistance Program (EAP), LifeBalance discounts, and other wellness resources.
• Professional development resources and opportunities, including tuition reimbursement for qualifying programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed