Tram Driver

Hornblower • San Francisco, CA

3d

About The Position

The Tram Driver is responsible for operating the TRAM efficiently and safely on Alcatraz Island. The role provides friendly, professional service to visitors, maintains the TRAM, and drives skillfully to provide passenger comfort and minimize hazards. The driver also manages boarding lines and crowd control at the Alcatraz dock. This is a union environment with bid schedules.

The position follows National Park Service Standard Operating Procedures and safety guidelines. It includes preparing the SEAT for daily operations, completing and recording required maintenance and safety checks, maintaining arrival and departure schedules, advising visitors about safety, managing boarding and offloading, and responding to emergencies. Shifts are eight hours, and schedules may include weekends and holidays, with start times as early as 8:20 a.m. and end times as late as 10:00 p.m.

Requirements

• Valid, state-issued driver's license.
• Clean driving record.
• Clearance through a pre-employment background check.
• Two years of customer service experience.
• TWIC required.
• Demonstrated good driving skills.
• Excellent verbal and written communication skills, including conflict-resolution skills.
• Open schedule and ability to work any assigned schedule, including weekends and holidays.
• Ability to work eight-hour shifts that may start as early as 8:20 a.m. or end as late as 10:00 p.m.
• Must undergo random drug screenings.

Nice To Haves

• Knowledge of a language in addition to English.

Responsibilities

• Drive the tram safely according to National Park Service Standard Operating Procedures and driving guidelines.
• Prepare the SEAT for daily operations before the shift begins.
• Perform and log daily maintenance and safety checks, and report maintenance needs to the Supervisor within the specified time frame.
• Monitor and maintain a safe environment for visitors riding and de-boarding the tram, as well as visitors walking on roadways.
• Maintain SEAT arrival and departure schedules within safety guidelines.
• Advise visitors about site safety as necessary.
• Manage boarding and offloading for arrivals and departures and help ensure boats depart on time.
• Complete training courses considered appropriate for the SEAT Driver role.
• Know National Park Service emergency procedures and respond if an emergency arises.
• Manage boarding lines and crowd control at the Alcatraz dock.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed