Tram Driver

Hornblower Group Inc. • San Francisco, CA

4d

About The Position

The Tram Driver is responsible for operating the TRAM safely and efficiently on Alcatraz Island, providing friendly and professional service to visitors, maintaining the vehicle, and driving in a manner that promotes comfort and minimizes hazards. The role also manages boarding lines and crowd control at the Alcatraz dock. This is a union environment with bid schedules.

The position requires following National Park Service procedures, completing vehicle preparation and safety checks, maintaining schedules within safety guidelines, assisting with boarding and offloading, advising visitors about safety, and responding to emergencies. The driver must also monitor and maintain safe conditions for tram riders and visitors walking on roadways.

Requirements

• Valid state-issued driver's license.
• Clean driving record.
• Clearance through a pre-employment background check.
• Two years of customer service experience.
• TWIC required.
• Demonstrated good driving skills.
• Excellent verbal and written communication skills, including conflict resolution skills.
• Open schedule and ability to work any assigned schedule, including holidays and weekends.
• Ability to work 8-hour shifts that may start as early as 8:20 a.m. or end as late as 10:00 p.m.
• The position conducts random drug screenings.

Nice To Haves

• Knowledge of a language in addition to English is preferred.

Responsibilities

• Drive the tram safely according to National Park Service Standard Operating Procedures and driving guidelines.
• Prepare the SEAT for daily operations before the shift begins.
• Perform and log daily maintenance and safety checks, and report maintenance requirements to the Supervisor within the specified timeframe.
• Monitor and maintain a safe environment for visitors riding and exiting the tram.
• Maintain SEAT arrival and departure schedules within safety guidelines.
• Advise visitors about site safety as needed.
• Manage boarding and offloading for departures and arrivals, ensuring boats depart in a timely manner.
• Complete training courses deemed appropriate for the SEAT Driver role.
• Know National Park Service emergency procedures and respond when emergencies arise.
• Monitor and maintain a safe environment for riders and visitors walking on roadways.
• Manage boarding lines and crowd control responsibilities at the Alcatraz dock.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed