AS Training/Vol. Coord.

CommonBond Communities•Saint Paul, MN

About The Position

The Advantage Services Training & Volunteer Coordinator will be responsible for the initial onboarding of new Advantage Services team members and delivering ongoing training to the team. This role will also be responsible for the training and orientation of volunteers and interns. Furthermore, this role will coordinate with the Advantage Services team to identify volunteer opportunities and transition volunteers and interns from their orientation to onsite experience.

Requirements

Bachelor's degree in social work or related field OR at least four years of work experience in a related field.
Knowledge of service coordination and/or case management services.
Excellent interpersonal, verbal, and written communication skills.
Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
Ability to work well in a collaborative team environment with both internal and external partners.
Ability to network and develop community partnerships.
Experience using MS Office 365 and other software programs.
Be certified in CPR and First Aid or can become certified within six months of starting position.

Nice To Haves

Licensed mental health professional or social worker.
Experience working with individuals and families transitioning out of homeless and working with coordinated entry system.
Knowledge of affordable housing programs.

Responsibilities

Works in collaboration with Advantage Services team leadership to ensure training and onboarding curriculum aligns with current best practices, expectations, and internal processes.
Delivers engaging training content tailored to the needs of adult learners.
Implements process for assessing skills and knowledge gained through trainings provided.
Maintains tracking system for the training received by team members over time.
Participates in continuous quality improvement process related to training within Advantage Services.
Coordinates volunteer transitions to onsite roles and activities.
Provide ongoing support and coaching to coordinators who are supervising volunteers and interns.
Support the assessment of the volunteer program’s effectiveness and engage in continuous process improvement.
Serve as a communication liaison to ensure volunteers and interns have a clear understanding of expectations and the structures in place to support them.
Provides mentorship to new team members.
Follows through with own job responsibilities and assignments.
Engages in constructive problem solving and conflict resolution.
Provides information needed by other team members in a timely and effective manner.
Gives and receives feedback to and from supervisor and other team members.
Utilize Outlook email function – read and respond to emails.