Training & Technical Services Director
About The Position
Plunkett’s is seeking a senior leader to direct the evolution of its technical training, field capability, and technical services functions. The role is responsible for ensuring technicians, supervisors, and operations leaders have the knowledge, skills, and support to deliver excellent service and meet future business needs. The director will assess existing programs, identify improvements, and build scalable systems that strengthen technical expertise and operational capability across the organization. As a Leadership Team member, the director will collaborate with Operations, HR, and other leaders to shape and execute company strategy. The role combines strategic leadership with hands-on collaboration: understanding field realities, working alongside technical and training teams, and turning insights into practical development programs and technical support systems. The director will lead training and technical capability strategy; develop organizational skills and competency measures; strengthen technical services and expertise development; lead and develop the Training Manager/team, Technical Director, Specialty Services Manager, and other technical resources; and partner across the business. The role is expected to maintain relationships with industry partners, manufacturers, licensing organizations, and technical resources. Employment is contingent on pre-employment background and motor vehicle record checks following an offer.
Requirements
- Deep pest management expertise and strong technical credibility among experienced field professionals.
- Proven success leading technical, training, or operational teams.
- Strong coaching and teaching abilities, with experience developing content and people.
- Experience evaluating programs, measuring effectiveness, and driving continuous improvement.
- Ability to use data, business outcomes, and operational performance to guide decisions.
- Strong project management and organizational skills, including the ability to manage multiple priorities.
Nice To Haves
- Strategic thinking balanced with practical execution.
- Collaborative leadership across departments and functions.
- Comfort moving between executive-level discussions, program development, team leadership, and technical problem-solving.
- Ability to influence and build alignment among leaders and teams.
- Passion for developing people, strengthening organizational capability, and building scalable systems for growth.
- Practical, hands-on leadership that stays connected to field operations without requiring full-time field work.
Responsibilities
- Assess existing training programs and develop a scalable, multi-year strategy for technical and field development.
- Preserve effective existing programs and implement improvements to support future growth.
- Ensure training, technical services, and field capability evolve with acquisitions, geographic expansion, new services, regulatory changes, and customer expectations.
- Serve on the Leadership Team and help shape and execute company priorities and strategic initiatives.
- Improve new-hire training and accelerate safe, confident, independent productivity.
- Build career development opportunities for technicians, supervisors, and operations managers.
- Establish technical and operational competency expectations and measures of readiness, effectiveness, and performance.
- Expand field coaching, technology, AI, and just-in-time learning to strengthen knowledge transfer and performance.
- Use data, field feedback, and business outcomes to improve training effectiveness and guide investments.
- Strengthen the organization’s ability to support complex accounts and challenging pest management situations.
- Serve as a trusted technical resource while building the expertise of others.
- Develop systems for coaching, knowledge sharing, and expertise transfer throughout the organization.
- Build bench strength and broadly distribute critical knowledge and technical expertise.
- Lead and develop the Training Manager/team, Technical Director, Specialty Services Manager, and other technical resources.
- Identify and use experienced technical experts for training, coaching, complex-account support, and knowledge transfer.
- Foster continuous learning, accountability, and technical excellence.
- Partner with Operations and HR to align training, technical development, workforce planning, and organizational needs.
- Collaborate with operational leaders to reinforce learning, improve field execution, and identify capability gaps.
- Maintain relationships with industry partners, manufacturers, licensing organizations, and technical resources.
Benefits
- Health insurance with a $0 deductible, plus dental and vision coverage
- 401(k) with company-sponsored retirement program
- Paid time off and paid holidays
- Career growth and continuous professional development
- Stable, family-owned company with over 100 years of service
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
