Director, Technical Services US

Vantive•Deerfield, IL

3d•$168,000 - $252,000

About The Position

The Head of Service, US leads Vantive’s end-to-end US Technical Services organization, spanning three field regions and the Largo depot operation. Reporting to the Sr. Director, Technical Services - Americas, the role is accountable for operational performance, financial results, customer satisfaction, and organizational effectiveness across approximately 250 employees. The leader translates Americas strategy into US execution, driving service excellence, profitable growth, operational integration, and the evolution toward proactive, predictive, and digitally enabled service delivery. As a strong P&L owner, the role has immediate accountability for double-digit revenue growth and requires a collaborative, change-resilient leader who can energize teams through large-scale transformation.

Requirements

Proven leadership of large-scale, multi-site service organizations with field and depot/service center operations.
Strong commercial and financial acumen, including ownership of a significant P&L and accountability for revenue growth, profitability, and operational performance.
Demonstrated success developing and executing growth strategies that increase service revenue, contract penetration, customer retention, and market share.
Demonstrated success leading organizational transformation, continuous improvement, and operational integration initiatives.
Track record of building strong commercial partnerships and customer relationships.
Experience partnering closely with Sales, Commercial, and Customer Success organizations to accelerate growth and enhance customer value.
Exceptional leadership, communication, and change management skills.
Ability to influence effectively within a matrixed global organization.
Willingness to travel approximately 25–30%.
Bachelor’s degree in Engineering, Business, Finance, Operations, or a related field.
12+ years of progressive leadership experience within service, medtech, healthcare, life sciences, or related industries.
7+ years leading leaders within a matrixed, cross-functional environment.

Nice To Haves

MBA.
Experience leading both field service and depot/service operations.

Responsibilities

Lead and integrate US field and depot operations through a unified operating model, consistent standards, and shared performance objectives.
Own US Technical Services financial performance, operating budget, and key metrics, including productivity, revenue growth, cost-to-serve, service levels, turnaround time, and customer satisfaction.
Drive operational excellence, process standardization, financial discipline, and continuous performance improvement.
Ensure compliance with quality, regulatory, EHS, and FDA requirements.
Deliver double-digit revenue growth through expanded service contract penetration, optimized service offerings, and strategic growth initiatives.
Partner with Commercial leadership to increase service contract penetration and retention and drive profitable revenue growth.
Position Technical Services as a strategic differentiator and growth enabler for the US market.
Build executive customer relationships and resolve critical customer issues.
Develop and execute the Americas Technical Services strategy across the US organization.
Lead transformation initiatives involving digital service capabilities, service model evolution, and operational integration.
Champion Lean principles and continuous improvement to improve quality, efficiency, customer outcomes, and financial performance.
Lead, coach, and develop direct reports and a team of approximately 250 employees.
Build a collaborative, high-performing culture focused on engagement, accountability, talent development, and succession planning.
Communicate transparently, drive recognition, and inspire teams through periods of transformation.
Strengthen leadership capability and organizational readiness for future growth and evolving business needs.

Benefits

Medical, dental, and vision coverage starting on day one.
Basic life, accident, short-term disability, long-term disability, and business travel accident insurance.
Aon Pooled Employer Plan (Aon PEP) and Vantive 401(k) retirement savings plan.
Flexible Spending Accounts.
Educational assistance programs.
Paid holidays.
Paid time off ranging from 20 to 35 days based on length of service.
Family and medical leaves of absence.
Paid parental leave.
Commuting benefits.
Employee Discount Program.
Employee Assistance Program (EAP).
Childcare benefits.