Director, Technical Services US

Vantive US Healthcare USA•Deerfield, IL

16h

About The Position

The Head of Service, US leads Vantive’s end-to-end US Technical Services organization, spanning three field regions and the Largo depot operation. Reporting to the Sr. Director, Technical Services - Americas, this leader oversees the company’s largest Technical Services market and is accountable for operational performance, financial results, customer satisfaction, and organizational effectiveness across approximately 250 employees. The role translates Americas strategy into US execution, driving service excellence, profitable growth, operational integration, and the evolution toward proactive, predictive, and digitally enabled service delivery. As a P&L owner, the leader is immediately accountable for double-digit revenue growth and must bring a collaborative, change-resilient approach to large-scale transformation. The position leads and integrates US field and depot operations through a unified operating model, consistent standards, and shared performance objectives. It owns US Technical Services financial performance, operating budget, and key metrics; drives operational excellence and continuous improvement; and ensures compliance with quality, regulatory, EHS, and FDA requirements. It also develops commercial growth through service contract penetration, customer retention, service offerings, and strategic initiatives, while building executive customer relationships and resolving critical customer issues. The leader executes Americas Technical Services strategy across the US, leads transformation initiatives involving digital service capabilities and service model evolution, and champions Lean principles. The role also coaches and develops direct reports and the approximately 250-person organization, building engagement, accountability, talent development, succession planning, and organizational readiness. Travel of approximately 25–30% is expected.

Requirements

Proven leadership of large-scale, multi-site service organizations with field and depot/service center operations.
Strong commercial and financial acumen, including ownership of a significant P&L and accountability for revenue growth, profitability, and operational performance.
Demonstrated success developing and executing growth strategies that increase service revenue, contract penetration, customer retention, and market share.
Demonstrated success leading organizational transformation, continuous improvement, and operational integration initiatives.
Track record of building strong commercial partnerships and customer relationships.
Experience partnering closely with Sales, Commercial, and Customer Success organizations to accelerate growth and enhance customer value.
Exceptional leadership, communication, and change management skills.
Ability to influence effectively within a matrixed global organization.
Willingness to travel approximately 25–30%.
Bachelor's degree in Engineering, Business, Finance, Operations, or a related field.
12+ years of progressive leadership experience within service, medtech, healthcare, life sciences, or related industries.
7+ years leading leaders within a matrixed, cross-functional environment.

Nice To Haves

MBA.
Experience leading both field service and depot/service operations.

Responsibilities

Lead and integrate US field and depot operations across three field regions and the Largo depot through a unified operating model, consistent standards, and shared performance objectives.
Own US Technical Services financial performance, operating budget, and key performance metrics, including productivity, revenue growth, cost-to-serve, service levels, turnaround time, and customer satisfaction.
Drive operational excellence, process standardization, financial discipline, and continuous performance improvement.
Ensure compliance with quality, regulatory, EHS, and FDA requirements.
Deliver double-digit revenue growth through expanded service contract penetration, optimized service offerings, and strategic growth initiatives.
Partner with Commercial leadership to expand service contract penetration, increase retention, and drive profitable revenue growth.
Position Technical Services as a strategic differentiator and growth enabler for the US market.
Build executive customer relationships and resolve critical customer issues.
Develop and execute Americas Technical Services strategy across the US organization.
Lead organizational transformation initiatives, including digital service capabilities, service model evolution, and operational integration.
Champion Lean principles and continuous improvement to improve quality, efficiency, customer outcomes, and financial performance.
Lead, coach, and develop direct reports and a team of approximately 250 employees.
Build a high-performing, collaborative culture focused on engagement, accountability, talent development, and succession planning.
Communicate transparently, drive recognition, and inspire teams through periods of transformation.
Strengthen leadership capability and organizational readiness to support future growth and evolving business needs.

Benefits

Medical, dental, and vision coverage starting on day one.
Basic life, accident, short-term and long-term disability, and business travel accident insurance.
401(k) retirement savings plan through the Aon Pooled Employer Plan (Aon PEP), with investment options, financial education, and retirement resources.
Flexible Spending Accounts.
Educational assistance programs.
Paid holidays.
Paid time off ranging from 20 to 35 days based on length of service.
Family and medical leaves of absence.
Paid parental leave.
Commuting benefits.
Employee Discount Program.
Employee Assistance Program (EAP).
Childcare benefits.