Technical Services Director

South Metro Fire Rescue•Centennial, CO

6h•$193,228 - $231,880•Onsite

About The Position

The Technical Services Director is responsible for providing strategic leadership and oversight of the Technical Services bureau, ensuring technology systems, resources, and services support South Metro Fire Rescue’s mission, goals and values. This position leads Technical Services personnel, manages resources and budgets, develops strategic plans, and oversees the reliability, security, and continuous improvement of the District’s technology infrastructure. The Technical Services Director advises executive leadership on technology initiatives, investments, and system integrations while fostering a customer-focused, collaborative, and innovative environment.

Requirements

Bachelor’s degree in information systems, Business Management or a related field is required.
Seven (7) years of experience within transformational Technology departments (preferably in industries such as public safety, dispatch or communications centers, government entities, emergency, and rapid response, and/or heavily regulated, high-security environments, etc.)
Minimum five (5) years of progressive leadership experience directly developing and managing multidisciplinary Technology teams and resources within high-performance, high-pressure environments.
Possess and maintain a valid Colorado Driver’s license with an acceptable driving record in accordance with the SMFR’s Driving Records Policy.
Must obtain CPR certification within one (1) year of hire.
Knowledge of IT leadership and management theories/practices including budgeting, personnel management, strategic planning, and maintenance/retention of public records
Ability to demonstrate strong customer service.
Demonstrated skill in managing a large annual budget, managing P&L, developing staffing forecasts, and analyzing financial and operational data.
Ability to interact well with a diverse population with outstanding interpersonal and communication skills.
Skill in giving presentations and in facilitating group discussions.
Ability to maintain composure in difficult situations.
Ability to gather relevant data, analyze problems, evaluate alternatives, make sound judgments, develop conclusions, and present complex findings to a variety of audiences.
Ability to select, supervise, train, motivate and evaluate staff; ability to provide goals, direction, and effective leadership.
Knowledge and skills in managing people and processes.
Demonstrated passion for continuous learning and subject matter expertise, relevant IT knowledge through proactive education and training.
Knowledge of the principles, practices, and techniques within IT.
Ability to operate technology/ computer systems in routine, emergency, and/or high stress conditions.
Strong organizational skills and ability to effectively manage multiple priorities.
Ability to maintain effective working relationships.
Ability to manage interpersonal and organizational conflict and create a team-oriented, collaborative environment.
Demonstrated commitment to valuing and respecting diversity, with an understanding of how to effectively incorporate diversity initiatives into the organization.
Demonstrated ability to develop partnerships and work with a variety of people and cultures who work on different shifts and in various geographic locations.
Ability to provide goals, direction, and effective leadership for assigned programs and staff.
Skill in providing effective, fair, and impartial evaluations for personnel, including disciplinary actions.
Skill in demonstrating critical thinking and functioning under extreme stress.

Nice To Haves

Master’s Degree is preferred.
Knowledge of computer-aided dispatch (CAD) systems with technical expertise in two-way, microwave and 800 MHz radio systems, Automatic Vehicle Location (AVL) and Geographic Information Systems (GIS) mapping helpful.
Knowledge of applicable federal, state, and local laws, regulations, and standards (preferably pertaining to fire and emergency medical services; personnel; safety; FCC rules and regulations governing radio and telephone usage highly preferred).
Knowledge of principles and equipment related to fire and medical emergency response.

Responsibilities

Provides overall leadership and direction for the bureau, establishes goals and priorities, and develops and implements short- and long-term plans that align with SMFR’s mission and organizational needs; promotes professional growth, continuous improvement, and effective performance across the bureau.
Provides leadership and a commitment to excellence by inspiring, empowering, and motivating personnel; participates in the selection and training of employees; evaluates performance; provides coaching and mentoring; and takes corrective measures, including disciplinary actions.
Lives the SMFR culture and models organizational values; creates a welcoming culture of inclusivity, accountability, candor, and transparency; builds and strengthens relationships with all members of the organization.
Provides management, supervision, and coordination of personnel in Technical Services including scheduling and assigning work; allocates resources; assists in the coordination of contracted personnel, e.g., instructors, vendors, etc.
Works with the Deputy Chief of Internal Services to develop and implement policies and procedures that support employee performance and professional development within the bureau. Identifies opportunities for improvement and implements changes that enhance efficiency and effectiveness.
Evaluates the effectiveness of bureau operations and service delivery, identifies opportunities for improvement, and ensures resources, systems, policies, and procedures are aligned to support efficient and effective service.
Plans, directs, and coordinates work activities; assigns projects and programmatic areas of responsibility; assesses and monitors workload; reviews and evaluates work methods and procedures; meets with staff to identify and resolve problems.
Explains, advocates for, and defends programs, policies, and activities; negotiates and resolves sensitive and controversial issues.
Participates in the selection of staff; orients and trains employees, developing personal growth opportunities.
Maintains a safe and healthy working environment by establishing and enforcing safe work practices and organization values, adhering to legal requirements.
Guides, develops, and implements computing and information technology strategic plans, policies, programs, and schedules for the District; ensures SMFR’s data processing, computer services, network communications, and management information services accomplish organization goals and objectives.
Ensures the integrity, availability, accessibility, and appropriate management of District data and information assets.
Provides oversight of the district’s network, communications, connectivity, and related technology infrastructure to ensure reliable service across the organization.
Establishes and maintains enterprise technology infrastructure and standards that support the operational, administrative, and geographic needs of the district.
Oversees the development, implementation, integration, enhancement, and lifecycle management of enterprise applications and technology systems.
Establishes technology governance practices, standards, policies, and procedures to promote secure, consistent, efficient, and sustainable use of technology throughout the district.
Oversees ongoing technology improvements and evaluates the feasibility, costs, risks, and organizational benefits of system enhancements and emerging technologies.
Advises the Executive Team on strategic systems conversions and integrations in support of business goals and objectives; collaborates with various stakeholders to prioritize initiatives and investments.
Ensures the reliability and security of Technical Service systems to meet the needs of the organization; guides and manages disaster recovery, data backup, and cyber security of district systems.
Leads technology transformation and change initiatives designed to improve business processes, operational efficiency, service delivery, and organizational effectiveness; manages the deployment, configuration, and maintenance of District software applications and systems.
Fosters a customer centric approach within Technical Services prioritizing the needs of the end user.
Reviews and approves major contracts for computing and information technology services and equipment; manages relationships with technology vendors and service providers, including contract performance, service levels, negotiations, and ongoing evaluation of vendor services.
Performs other related duties as needed.