Senior Director, Technical Services

Parts Town•Addison, IL

2d•Hybrid

About The Position

As the Sr. Director, Technical Service (internally known as Director of Tech Wizards and Parts Detectives) you will manage the technical support function by supporting and continuing to build relationships with our manufacturer partnerships. You will lead the expansion efforts within our Tech Service and Parts Identification teams across the states! If you have a history of strong management skills and strive to make things happen each and every day by embracing change, leveraging technology, and delivering innovative solutions- then we want you to apply!

Requirements

5-7 years of leadership experience demonstrating steadily increasing responsibilities
Proven track record of successfully managing high-volume call center(s)
Demonstrated skills in project management, data management/reporting, and process improvement
Thrive in a fast-paced and fast-growing environment
All-star communicator and are fluent in English (both written and verbal)

Nice To Haves

Bachelor's degree
Knowledge of Excel, Access, tier-one phone systems, or Salesforce

Responsibilities

Drive the performance of Technical and Parts Identification teams to contribute and support our manufacturer partners
Lead and develop the technical team of professionals who are accountable for executing the technical support partnerships
Assist with complex sales negotiations, attend sales presentations, and helps close manufacturer partnership programs
Successfully launch and implement new partnership programs involving parts identification and technical support
Use a strong analytical foundation to uncover fresh and innovative insights that identify business and process improvement opportunities
Fully own key performance indicators (KPIs), budget, and staffing within the team
Work collaboratively with other areas of the business to achieve company goals
Use a strong analytical foundation to uncover fresh and innovative insights that identify business and process improvement opportunities
Lead, develop and motivate a large team focused on supporting partners’ needs; leverage digital tools and platforms to enhance partner interactions and drive KPI improvement
Partner closely with Manufacturer Relations team to cultivate a network of influential contacts at all levels to achieve manufacturer partnership commitments