Senior Technical Services Engineer
About The Position
HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively. As we expand, we're investing in the people who power that growth, making this a pivotal moment to join us and shape the future of healthcare technology. Learn more at HealthEdge.com. Seeking a skilled and highly organized Senior Software Support Engineer with over 8 years of experience in supporting, troubleshooting, and optimizing ETL processes and software applications. Proficient in scripting languages like Python, C#, Shell, and database management (SQL/NoSQL). Experienced in providing technical support, resolving production issues, and collaborating with cross-functional teams to ensure reliable and high-performance software solutions. Familiarity with tools like Airflow, Talend, and Redix enhances the ability to deliver efficient support services.
Requirements
- Bachelor’s degree in Computer Science or related fields (or equivalent work experience).
- 8+ years of hands-on experience C#, SQL and scripting languages.
- Expertise in Python, C#, Shell scripting for automation and troubleshooting.
- Advanced knowledge of SQL query optimization, stored procedures, and NoSQL databases like MongoDB.
- Familiarity with Airflow, Talend Studio, Redix, Azure Service Bus/Kafka messaging platforms.
- Experience with CI/CD pipelines for deployment automation.
- Proficient in using version control systems like Bitbucket/Git.
- Familiarity with healthcare data formats such as EDI files (834, 278, 837, 999).
- Strong communication skills for effective collaboration across teams.
- Agile methodology experience for iterative development processes.
Nice To Haves
- Hands-on experience with cloud technologies like Azure pipelines
- Knowledge of claim systems such as Facets or Health Rules Payor.
- Familiarity with monitoring tools for proactive issue detection.
Responsibilities
- Provide ongoing support for ETL pipelines processing large healthcare datasets, ensuring reliability and performance.
- Perform production support activities by analyzing issues, code fixes, troubleshooting technical problems, and delivering immediate solutions.
- Collaborate with customers to diagnose and resolve software-related issues effectively.
- Deploy, orchestrate, and monitor jobs to ensure smooth operations across environments.
- Create detailed process documentation, architecture diagrams, and deployment guides for internal use.
- Identify opportunities for process improvements to enhance system efficiency.
- Actively participate in team meetings and scrum activities to align on support strategies.
- Provide occasional weekend support to address critical issues.
- Seek feedback from stakeholders to improve skills and adapt processes.
- Apply principles of troubleshooting and problem-solving to address complex software issues.
- Interface with developers, business analysts (BAs), delivery managers, QA teams, project managers, and account managers to ensure smooth operations.
- Collaborate on ticketing tools like JIRA for issue tracking and resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
