Training Systems & Compliance Coordinator

Merit Restorations•Purcellville, VA

2d•Hybrid

About The Position

This position serves as the operational control tower for Merit's Training & Compliance function, maintaining the systems, records, development tracking, certifications, program requirements, and reporting that give Merit clear visibility into employee readiness and compliance risk. The Coordinator keeps the department proactive rather than reactive by maintaining accurate information, surfacing upcoming requirements, and identifying exceptions before they become business problems. This role does not own employee performance management, field coaching or competency decisions, Training & Compliance strategy, or carrier/TPA relationship ownership. What it does own is the visibility — surfacing the gap early and tracking it through to resolution.

Requirements

2–4 years of experience in training operations, LMS administration, compliance coordination, credential management, HR operations, project coordination, or a similar role preferred.
Advanced comfort with Excel, Microsoft 365, databases, and reporting; LMS administration experience preferred, and LMS365 experience is a plus.
Experience with dashboards, Power BI, workflow automation, or reporting tools is a plus.
Strong organizational skills, attention to detail, written communication, and follow-through.
Ability to manage multiple recurring deadlines and maintain confidential information.
Skilled at identifying trends and exceptions rather than simply maintaining records.
Excellent verbal and written communication skills with the ability to communicate professionally with all stakeholders.
Self-motivated and self-directed, comfortable operating as the connective layer between Training & Compliance, Operations, and Branch leadership.
Lives Merit's core values every day: servant leadership, innovation, gratitude, growth, impact, honor, and grit.
Able to work at the corporate office in Purcellville, VA.

Nice To Haves

LMS365 experience is a plus.
Experience with dashboards, Power BI, workflow automation, or reporting tools is a plus.
Restoration-industry experience is helpful but not required.

Responsibilities

Administer Merit University and associated learning systems, including employee accounts, licenses, assignments, learning paths, assessments, and training histories.
Manage new-user setup, deactivation, duplicate-account cleanup, approved course versions, and routine LMS support.
Produce completion, overdue, assignment, and exception reporting.
Maintain the master Development Funnel: Orientation → 30 Days → 60 Days → 90 Days → Proficiency.
Track upcoming assessments, competency gates, overdue requirements, missing validation, and development status.
Provide actionable look-ahead reporting to trainers, BOCs, Branch Managers, and leadership.
Maintain companywide IICRC and other required credential records by employee, branch, role, and service line.
Monitor renewals and expirations, maintain documentation, and produce 60-/90-day look-ahead reporting.
Maintain branch certification heat maps and identify credential gaps, coverage concerns, and succession risk.
Maintain a centralized matrix of TPA and carrier requirements by program, branch, and service line.
Track requirements such as initial contact, inspection timing, estimate upload/accuracy, Digital Review, documentation, milestones, QA, customer communication, cycle time, and required training.
Document confirmed program changes, coordinate updates into Training & Compliance resources, and surface developing compliance gaps or negative trends.
Maintain simple RED / YELLOW / GREEN exception reporting that tells leaders what needs action now, what is approaching, and what is on track.
Support acquisitions and new branches with employee rosters, LMS setup, role-path mapping, certification inventory, cohort scheduling, and 30/60/90 tracking.
Maintain accurate Training & Compliance data, recurring dashboards, and reporting that supports analysis of training interventions and operational outcomes.
Maintain confidentiality and continually improve Training & Compliance workflows, reporting, and system efficiency.
Produce and maintain Merit's core recurring outputs: Development Funnel Report, 30/60/90 Development Lookahead, IICRC/Certification Heat Map, 60/90-Day Certification Lookahead, TPA & Carrier Requirements Matrix, Merit University Completion Report, Training & Compliance Exception Report, and Acquisition Training Readiness Dashboard.