Training Supervisor

SupplyHouse.com•Reno, NV

6d•$66,000 - $83,000•Onsite

About The Position

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Training Supervisor to join our growing Fulfillment Center network. This individual will report into our Hiring Manager and if you are looking for a role where you can make a significant impact on employee development and operational efficiency, we’d love to hear from you!

Requirements

High school diploma or GED equivalent
Ability to push and pull objects up to 60 pounds of force independently
Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
2-4 years of experience in instructional design, corporate training, or a supervisory/leadership role in a fulfillment, warehouse, or distribution environment
Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
Demonstrated ability to train, coach, and develop associates to achieve departmental goals
Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
Strong understanding of safety practices and ability to promote a safe and compliant work environment
Fundamental understanding of inventory, supply chain, and logistics concepts
Proficiency with Microsoft Office applications (Word, Outlook, and Excel)
Strong problem-solving and time management skills; strong attention to detail
Superior verbal and written communication skills
Ability to work independently, multitask, and follow process and standard procedures

Nice To Haves

Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
Familiarity with performance management, including conducting feedback sessions and supporting employee development
Experience with Learning Management Systems (LMS) or e-learning content development tools

Responsibilities

Design, implement, and evaluate effective onboarding, upskilling, and compliance training programs aligned with organizational goals
Coordinate and deliver training for new hires and re-training for existing team members to ensure SOPs are followed and observed
Participate in new hire orientation, reinforcing workplace safety methods and introducing company processes, and performance expectations
Manage all instructor-led training and facilitate new hire roundtables and train-the-trainer sessions
Develop and distribute surveys, interviews, and questionnaires; facilitate the creation of interactive training content and assessments
Conduct regular training needs assessments to identify skill gaps across departments
Lead collaborative meetings with leadership to determine training needs and develop an administration process
Contribute recommendations for continuous learning and development needs; identify enhancements to current training curriculum to generate higher productivity, accuracy and safety
Crosstrain in various fulfillment center departments to perform multiple distribution-related functions and ensure well-rounded program design
Develop and maintain training documentation and records to track training compliance and implementation of best practices
Ensure all training materials, SOPs, and online resources are accurate and up-to-date
Monitor and track employee progress throughout the training lifecycle; analyze feedback and measure the effectiveness of training modules
Lead informational meetings to prepare and educate team members on new processes and procedures
Immediately address all personnel and performance-related incidents that arise
Coordinate with other departments on processes and procedures to align on communication and best practices
Attend and participate in site Leadership meetings
Lead by example and maintain professional standards in the workplace at all times

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
$750 annual professional development budget
LinkedIn Learning membership
Company rewards and recognition program