Training Supervisor

Ada S. McKinley Community Services, Inc•Chicago, IL

3d•$68,000 - $75,000•Hybrid

About The Position

Ada S. McKinley Behavioral Health & Clinical Services (BHCS) Program is seeking a dedicated, creative, and detail-oriented Training Supervisor for our BHCS program. This role is crucial in ensuring staff are properly trained, supported, and equipped to provide high-quality behavioral health services. This position oversees BHCS Training Coordinator, training initiatives, staff development, onboarding, compliance-related education, and ongoing professional growth opportunities for program staff.

Requirements

Master’s degree in a relevant field (e.g., Social Work, Psychology, Public Health, Business Administration)
1 year of supervisory experience
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Willingness to travel between various program sites as required.
This position prefers the use of a personal auto, valid driver’s license and motor vehicle report acceptable to the agency’s broker and verification of insurance.
This position also calls for an individual who has been cleared by the State of Illinois based upon a prior history of child abuse/neglect. In addition, the individual must clear a personal background review, fingerprinting, and criminal check
Strong knowledge of behavioral health principles, trauma-informed care, and recovery-oriented practices.
Excellent training, presentation, and public speaking abilities.
Strong organizational and time management skills with the ability to manage multiple priorities.
Effective written and verbal communication skills.
Ability to develop engaging training materials and educational content.
Knowledge of compliance standards, documentation practices, and regulatory requirements.
Ability to analyze staff development needs and implement effective training solutions.
Strong problem-solving and critical-thinking abilities.
Ability to build positive working relationships with staff, leadership, community partners, and people-serve.
Demonstrated leadership, professionalism, and sound judgment.
Ability to provide constructive feedback, coaching, and support in a collaborative manner.
Strong conflict resolution and interpersonal communication skills.
Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.
Commitment to fostering an inclusive, respectful, and supportive work environment.

Nice To Haves

2 years of related experience (preferred)
Bachelor’s degree in a relevant field (e.g., Social Work, Psychology, Public Health, Business Administration) with 4-6 years of related experience

Responsibilities

Develop, coordinate, and oversee the implementation of onboarding & continuous training for new and seasoned employees, including policies, procedures, documentation standards, and program expectations.
Provide coaching, mentoring, and ongoing professional development to direct service staff, Managers, Supervisors, and/or Team leads.
Monitor training compliance and maintain accurate training records in accordance with Ada BHCS, state, and regulatory requirements.
Collaborate with program leadership to identify training needs and develop corrective action plans when necessary.
Conduct and support Training Coordinator in trainings on BHCS related topics such as trauma-informed care, crisis intervention, de-escalation techniques, cultural competency, ethics, and documentation standards.
Evaluate training effectiveness through feedback, observation, audits, and performance outcomes.
Assist in the development and revision of program policies, procedures, and training materials.
Support quality improvement initiatives and ensure adherence to best practices and accreditation standards.
Participate in staff meetings as needed, leadership meetings, and interdisciplinary team collaboration.
Maintain confidentiality, uphold ethical, and professional standards at all times.