Training Supervisor

American Regent • Shirley, NY

12d • Onsite

About The Position

Provides direct supervision and leadership to assigned training personnel responsible for operational training, on-the-job training, workforce qualification, and training-related quality support across assigned functional areas. Establishes priorities, assigns and monitors work, evaluates performance, coaches and develops staff, and ensures consistent, effective execution of training activities. Holds training personnel accountable for maintaining accurate documentation, qualification controls, regulatory compliance, and timely delivery of business-critical training. Partners cross-functionally to ensure employees are trained, qualified, and released to perform work in accordance with business needs, internal procedures, and applicable regulatory expectations.

Requirements

• Bachelor’s Degree or equivalent combination of education and relevant experience, required.
• Minimum of four years of relevant experience in training within operations, manufacturing, quality, laboratory, pharmaceutical, biotechnology, medical device, or another regulated environment required.
• 1 to 3 years of leadership experience including and/or has demonstrated success the ability to lead, coach or mentor a team or group required.
• Demonstrated experience directly supervising, coaching, mentoring, and developing training personnel including assigning and monitoring work, setting expectations and delivering performance expectations.
• Strong organizational, communication, documentation, follow-up, coaching, problem-solving, and cross-functional collaboration skills.
• Ability to maintain access to aseptic processing areas, including gowning and aseptic qualifications.

Nice To Haves

• Experience with operational training, OJT, workforce qualification, practical skills assessment, training documentation, and employee-readiness tracking preferred.
• Working knowledge of GMP, quality systems, training-documentation expectations, and applicable regulatory and safety requirements, including 21 CFR.

Responsibilities

• Directly supervise and lead assigned training personnel, including establishing performance expectations, assigning and prioritizing workloads, monitoring work quality and completion, providing ongoing coaching and timely performance feedback, addressing performance or conduct concerns, supporting development and succession planning, and fostering accountability, collaboration, and continuous improvement within the training team.
• Oversee operational training programs that support employee readiness across assigned functional areas, partnering with department leaders and SMEs to align training requirements with current procedures, job tasks, equipment, process changes, operational priorities, and regulatory expectations.
• Implement and maintain OJT and job/task qualification processes, including qualification requirements, OJT checklists, practical evaluations, skill signoffs, qualification evidence, training-documentation controls, release-to-work controls, and trainer/evaluator qualification activities.
• Oversee the day-to-day execution of operational training delivery, cross-training, practical qualification, trainer support, and learner progression in partnership with learners, trainers, evaluators, supervisors, managers, and subject matter experts.
• Track workforce readiness, including training completion, qualification status, overdue OJT, task restrictions, cross-training progress, and related risks; escalate concerns that may affect operations, quality, safety, inspection readiness, or an employee’s release to perform work.
• Create, revise, and maintain training materials, job aids, assessments, curricula, and related learning resources and assignments to support approved procedures and operational requirements.
• Support deviations, CAPAs, quality events, audit observations, inspection requests, and performance concerns by reviewing training history and qualification evidence, identifying training or qualification gaps, recommending corrective responses based on root cause and risk, and tracking assigned training commitments to closure.
• Monitor training effectiveness, KPIs, and qualification trends to identify systemic risks, performance gaps, and improvement opportunities.
• Perform any other tasks/duties as assigned by management.

Benefits

• FMLA poster: https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
• Know Your Rights: Know Your Rights: Workplace discrimination is illegal ( eeoc.gov )
• Employee Polygraph Protection Act: https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level