Training Supervisor-Collections (Montego Bay)

SEQUIUM ASSET SOLUTIONS LLC • St. James, MO

1h

About The Position

The Training Supervisor-Collections will supervise and support new hire trainees through the new hire training session and into the On-the-Job Training (OJT) phase. This role involves delivering structured and interactive training sessions, providing real-time call coaching, and monitoring performance metrics. The supervisor will also provide daily feedback, performance summaries, and escalate concerns as needed, while collaborating with HR and Operations for a smooth transition to production. Maintaining accurate training records and reinforcing company policies, FDCPA, CFPB guidelines, and collection compliance standards are key responsibilities. Recommendations for retraining or continued onboarding based on performance evaluations will also be made.

Requirements

• Minimum 1 year of experience in 3rd party debt collections
• Previous experience in training, coaching, or mentoring team members
• Strong understanding of FDCPA, CFPB, and other regulatory standards
• Excellent communication, presentation, and interpersonal skills
• Strong problem-solving and performance evaluation capabilities
• Familiarity with collection systems, dialers, and CRM tools (Latitude and Livevox would be a plus)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to adapt quickly to changes in systems, scripts, and regulations
• Positive, energetic attitude with a genuine interest in employee development
• Prior experience in training and supervising trainees during the On-the-Job Training (OJT) phase

Nice To Haves

• Experience as a Trainer, Supervisor, Team Lead, Or Floor Support
• Knowledge of adult learning principles and training methodologies
• Experience with Learning Management Systems (LMS)

Responsibilities

• Supervise and support new hire trainees during the new hire training session through to the OJT phase
• Deliver structured and interactive training sessions and real-time call coaching
• Monitor performance metrics (calls, compliance, quality scores if/and when needed)
• Provide daily feedback, performance summaries, and escalate concerns as needed
• Collaborate with HR and Operations teams to ensure smooth transition to production
• Maintain accurate and timely training records and progress reports
• Reinforce company policies, FDCPA, CFPB guidelines, and collection compliance standards
• Recommend retraining or continued onboarding based on performance evaluations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed