Supervisor Collections

Fiserv•Coral Springs, FL

6d•Remote

About The Position

The primary responsibility of this role is to assist the Director in leading the day-to-day operations of a Collections Call Center, ensuring team performance meets departmental goals while maintaining compliance with all applicable regulations and internal performance standards.

Requirements

High school diploma or equivalent.
Minimum of 3 years of experience in collections, recovery, or a customer service environment.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Minimum of 2 years of supervisory experience in a third or first party collections environment.
Working knowledge of Quality Assurance and call monitoring processes; proficiency with PowerPoint preferred.
Associate degree
Working knowledge of collections laws and regulations.

Responsibilities

Provide escalation-level support and respond to complex inquiries by diagnosing issues and driving timely resolution.
Monitor calls and provide coaching to improve quality, compliance, and overall performance.
Support applications and IT hardware/software used by the collections team.
Perform problem recognition, research, isolation, and resolution; coordinate with internal and external partners (including product development and software/hardware vendors) as needed.
Manage daily team activities to meet or exceed monthly departmental goals and budget objectives.
Ensure accounts are handled and collected in compliance with applicable laws, regulations, and internal standards.
Coach, motivate, monitor, and provide ongoing performance feedback and technical assistance to drive productivity.
Identify process gaps and implement solutions to improve efficiency and results.
Develop alternative solutions and meet deadlines in a fast-paced, real-time environment.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave