Collections Supervisor

Royal Credit Union•Eau Claire, WI

6d•$75,400 - $86,700•Hybrid

About The Position

Become a Collections Supervisor at Royal Credit Union! In this role, you’ll lead and develop a high-performing team, drive process improvements, and provide valuable insights that support our Members and strengthen our organization. This individual should provide solution-oriented service to internal and external customers for the benefit of Royal Credit Union and its Members. This role also provides insight, forecasting, and analysis of trends and causes to Team Members and supervisors through strong written and verbal communication skills.

Requirements

Associate’s Degree in Finance, Business Administration, Economics or comparable/equivalent collection work experience
Two (2) years Consumer and real estate debt collection, default loss mitigation, collateral repossession or foreclosure of real estate or equivalent experience
Two (2) years Leadership experience
Certified CU Financial Counselor (CCUFC) within 1-1/2 years and must be bondable
Strong leadership and coaching abilities, including setting performance expectations, providing feedback, and developing team members through structured growth plans and mentorship
Advanced knowledge of collections practices, including default mortgage servicing, investor/insurer guidelines, and applicable state and federal collection laws
Analytical and strategic thinking skills with the ability to assess trends, forecast delinquency and losses, and recommend data-driven improvements
Effective communication and relationship-building skills, with the ability to collaborate cross-functionally and handle complex member situations professionally
Technical proficiency and adaptability, including experience using Microsoft Office and quickly learning new systems and digital tools to improve efficiencies

Nice To Haves

Bachelor's Degree in Finance, Business Administration, Economics or comparable/equivalent collection work experience
Previous Royal Credit Union experience

Responsibilities

Supervise and lead an assigned team of Collections Representatives and Collections Support Specialists.
Assist the Collections Manager and/or VP -Credit Risk Management with the management and overall operations of the Collections Department.
Serve as leader, coach and direct supervisor of Collections Representatives and Collections Support Specialists.
Work collaboratively on overall process, procedures, systems, and compliance.
Provide solution-oriented service to internal and external customers for the benefit of Royal Credit Union and its Members.
Provide insight, forecasting, and analysis of trends and causes to Team Members and supervisors through strong written and verbal communication skills.