Collections Supervisor

UnitedHealth Group•Chelmsford, MA

7h•$49,700 - $88,800•Hybrid

About The Position

Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm. We offer 3-6 months of paid training. The hours during training will be 8:00am to 4:30pm, Monday - Friday. Training will be conducted onsite.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
4+ years of Customer Service experience
3+ years Billing OR Collections experience
Experience in writing / conducting staff performance reviews
Proficiency of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections
Ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm
Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Proficient problem solving approach to quickly assess current state and formulate recommendations
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives
Set priorities for the team to ensure task completion and performance goals for the team are achieved
Coordinate work activities of team with other supervisors, managers, and departments
Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
Identify and resolve operational problems using defined processes, expertise, and judgment
Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation