Training Store Manager; Store Experience Excellence

Johnny Was•Los Angeles, CA

2d•Onsite

About The Position

Johnny Was, LLC is seeking a Training Store Manager to serve as a brand ambassador and business leader dedicated to delivering elevated experiences for clients and the internal team. This role is critical in building and developing a high-performing sales team, ensuring the store provides exceptional service at every touchpoint. The Training Store Manager will drive business success by coaching and leading a diverse team of sales professionals, fostering a culture of accountability, collaboration, and client-centric excellence. In partnership with the Regional Director, they will leverage key business insights to inform strategy and performance. This position also serves as a Training Manager, leading the elevation of the selling ceremony, product expertise, and clienteling standards to deliver a best-in-class client experience grounded in excellence through hands-on coaching and in-store leadership.

Requirements

Minimum of 2-4 years of sales management experience in luxury retail or related field.
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
Excellent communication skills and the ability to lead a diverse team.
Strong understanding of luxury fashion, trends, and visual merchandising.
Flexibility to work demanding schedules, including weekends and holidays.

Nice To Haves

Bachelor’s degree in a similar field is preferred.

Responsibilities

Meet and exceed store sales plan.
Staff the store and develop a high-performing, best-in-class team.
Demonstrate strong business acumen, strategically forecast, plan and budget to the needs of the business.
Utilize an innovative and entrepreneurial mindset to leverage all tools/support available within the framework of the business and drive topline results.
Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
Understand and use all retail systems and reporting tools.
Manage store inventory control and loss prevention.
Implement and maintain all company standards and practices, ensuring that all pertinent information is communicated to the entire team.
Develop a culture of trust, integrity, and excellence by modeling professionalism and setting clear performance expectations.
Coach, develop, and motivate the sales team by providing support and ongoing feedback to meet goals and ensure growth.
Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability.
Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
Model and enforce dress code compliance.
Ensure that customer and employee experience are prioritized over workload or tasking.
Demonstrate confidence when leading the team and managing the store. Take initiative; have a high level of ownership and accountability for results, both personally and as a team.
Contribute to long-term growth by recruiting high-level candidates and maintaining and developing a store team of managers and associates able to meet service and sales goals.
Cultivate an inviting atmosphere that makes every client feel genuinely welcomed, engaged, and deeply valued.
Develop a client engagement mindset with the purpose of building long-lasting relationships.
Leverage data, tools, and key metrics to drive business results while increasing client retention and cultivating long-term loyalty.
Provide a personalized and positive in-store experience by delivering excellent service, taking a solution-oriented approach to client inquiries, and efficiently handling all transactions and returns.
Demonstrate leadership by playing an active role on the sales floor.