Manager, Store Experience

Sony Music Global Job Board•New York, NY

3d•Onsite

About The Position

The E-Commerce Manager is responsible for driving the growth, performance, and overall success of the organization’s e-commerce platforms. This role involves strategically enhancing online presence, optimizing sales, and delivering an exceptional customer experience. By combining strategic planning, operational execution, and cross-functional collaboration, the E-Commerce Manager will ensure the continued success and expansion of our e-commerce business. In this role, you will oversee artist webstores, providing guidance to clients on best e-commerce practices and ensuring seamless execution of campaigns and product launches. A strong background in Shopify, inventory management, and project management is essential, as well as the ability to work closely with the marketing team to create impactful promotions and seasonal campaigns. You’ll play a critical role in ensuring deadlines are met and campaigns are executed flawlessly from start to finish. We’re looking for a self-starter who can generate innovative campaign ideas, lead teams and clients through every step of the process, and manage multiple projects simultaneously. A solid understanding of e-commerce calendars, promotions, and industry trends is key to excelling in this position. If you thrive in a fast-paced environment and are passionate about creating exceptional online shopping experiences, we’d love to hear from you

Requirements

Minimum of 3 years of experience in e-Commerce
Strong project management skills, with the ability to oversee multiple campaigns and meet tight deadlines.
Collaboration and communication skills, with the ability to work effectively across marketing teams, clients, and other stakeholders.
Excellent analytical and problem-solving skills

Nice To Haves

Experience within the music industry
Proficiency in Shopify
Proficiency in email marketing platforms

Responsibilities

Oversee the day-to-day operations of the e-commerce website, building products, ensure correct listings, styling websites and reskins
Oversee and execute digital album campaigns from start to finish. Ensure global alignment and timely deliveries
Collaborate with digital marketing team on promotions and execute on site and across all artist channels
Analyze campaign performance and adjust strategies to improve ROI.
Ensure sites reflect correct inventory quantities, track inventory between vendors, ensure delivery at warehouses