Training Store Manager; Store Experience Excellence

Johnny Was•Los Angeles, CA

4d•Onsite

About The Position

The Training Store Manager; Store Experience Excellence will serve as both a brand ambassador and a dynamic business leader, dedicated to delivering elevated experiences for both clients and the internal team. This individual will play a critical role in building and developing a high-performing sales team, ensuring the store is equipped to provide exceptional service at every touchpoint. This position will drive the success of the business by coaching and leading a diverse team of sales professionals, fostering a culture of accountability, collaboration, and client-centric excellence. In partnership with the Regional Director, they will leverage key business insights to inform strategy and performance. Additionally, this role serves as a Training Manager, leading the elevation of the selling ceremony, product expertise, and clienteling standards to deliver a best-in-class client experience grounded in excellence through hands-on coaching and in-store leadership.

Requirements

Minimum of 2-4 years of sales management experience in luxury retail or related field
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Excellent communication skills and the ability to lead a diverse team
Strong understanding of luxury fashion, trends, and visual merchandising
Flexibility to work demanding schedules, including weekends and holidays

Nice To Haves

Bachelor’s degree in a similar field is preferred

Responsibilities

Meet and exceed store sales plan
Staffing the store and developing a high-performing, best-in-class team
Demonstrate strong business acumen, strategically forecast, plan and budget to the needs of the business
Utilize all tools/support available within the framework of the business and drive topline results
Act as a brand ambassador in the local market/mall to drive brand loyalty and business
Understand and use all retail systems and reporting tools
Responsible for store inventory control and loss prevention
Implement and maintain all company standards and practices, ensuring that all pertinent information is communicated to the entire team
Develop a culture of trust, integrity, and excellence by modeling professionalism and setting clear performance expectations
Coach, develop, and motivate the sales team by providing support and ongoing feedback to meet goals and ensure growth
Lead the sales team by example through sales efforts and customer service on the salesfloor to increase profitability
Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
Model and enforce dress code compliance
Ensure that customer and employee experience are prioritized over workload or tasking
Demonstrate confidence when leading the team and managing the store
Contribute to long-term growth by recruiting high level candidates and maintaining and developing a store team of managers and associates able to meet service and sales goals
Cultivate an inviting atmosphere that makes every client feel genuinely welcomed, engaged, and deeply valued
Develop a client engagement mindset with the purpose of building long lasting relationships
Leverage data, tools, and key metrics to drive business results while increasing client retention and cultivating long-term loyalty
Provide a personalized and positive in-store experience by delivering excellent service, taking a solution-oriented approach to client inquiries, and efficiently handling all transactions and returns
Demonstrate leadership by playing an active role on the salesfloor