Training Specialist

Fortive

20h • Hybrid

About The Position

The Training Specialist is responsible for developing and facilitating technical software training to clients online and onsite. Providing education to clients on the best practices of administration and use of each Intelex solution. The Training Specialist works alongside Technical Consultants and Project Managers to understand and interpret software configurations into technical documentation and training materials, and to complete training and material development to adhere to client project timelines. We are looking for someone who is driven to succeed and can develop strong relationships with our users and administrators.

Requirements

• Demonstrated software/technology passion and aptitude is considered an asset
• Experience in learning Software applications and developing customized training both onsite and online
• A solid understanding of adult learning principles, potential roadblocks to learning, instructional development and associated solutions
• Ability to understand and adapt to various audiences within the Organization (diverse individuals, groups, and levels of expertise)
• Logical problem-solving approach, ability to clearly communicate business problems and proposed solutions to the client
• Strong interpersonal and communication skills, with the ability to facilitate in front of groups of various sizes
• Agility to learn and apply new business/technical concepts effectively and efficiently
• Experience building internal and external relationships and mitigating past difficult personalities or situations.
• Self-motivated to develop and maintain skill-set and product knowledge.
• Professional self-starter, strong attention to detail, able to work independently and apply effective time-management skills and accountability
• Collaborative across departments and industries
• Expert-level skills in Microsoft Office, including PowerPoint, Word, Excel, SharePoint
• Skilled facilitator with web conferencing applications like WebEx, or GoToMeeting
• Familiar with training development and delivery technologies for eLearning similar to Camtasia, or Articulate Storyline.
• Experienced in adapting technical documentation into instructional training material.
• Minimum 2 - 5 years of experience delivering training material to individuals and groups.
• Bachelor’s Degree or College Diploma in Education, Computer Science, Information Systems, or equivalent Experience

Nice To Haves

• An understanding of relational database management systems is an asset
• Understanding of Environmental, Health, Safety or Quality considered an asset.
• Previous experience using Salesforce is an asset
• Software Training experience is an asset.

Responsibilities

• Works with the Intelex Project Team to identify the Technical Configuration of applications purchased by customers through the review and understanding of the Application Design Documentation, User Stories and Configuration Workbooks
• Works with Intelex Customers to best understand their level of understanding of the Intelex Application prior to delivering training, thus determining the appropriate channels for training delivery
• Delivers customized training documentation on Intelex/Customer Application Specific training and standard Platform out of the box training
• Develops customized training material based on best-practice use of Intelex functionality and administration of application modules using Out of the Box training documentation
• Responsible for researching, developing, preparing and facilitating onsite and online training.
• Analyzes and interprets user requirements, technical specifications and application features and functions and translate into appropriate training formats.
• Acts as a subject matter expert and continually seeks opportunities to update product knowledge capabilities.
• Adapts product capabilities to meet specific client business needs where necessary.
• Travel to client locations within Canada, the U.S and occasional international travel required. Expected travel – 20 - 30%
• Responsible for achieving a weekly utilization target that is balanced with Customer work and internal initiatives
• Prior experience working in an environment where time management and tracking is required.
• Ability to ensure timely submission of time and expense reports.
• Ability to obtain the required knowledge of Intelex’s technical applications in order to deliver standard out of the box Platform training and customized Application training
• Applies instructional development, and adult learning principles to develop training material and facilitation
• Creates and maintains courseware material and maintains an updated inventory of training material in Sharepoint.
• Prepares client training sites and databases for training courses by ensuring that the site is populated with test data or test users
• Maintains program content with periodic updates and revisions to ensure materials are current and continue to deliver desired results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level