Training Specialist

Vena Solutions•Canada, Canada

23h•CA$75,098 - CA$101,603•Hybrid

About The Position

Vena Solutions is seeking a Training Specialist to join their Customer Training team. This role is responsible for delivering a high-quality training experience for Vena's customers, partners, and internal employees. The position offers flexibility, with options for full-time in the Toronto office, hybrid work, or fully remote work. The Training Specialist will facilitate live instructor-led sessions and webinars, primarily remotely, and contribute to the development and maintenance of training materials and processes. They will also help identify training needs at Vena and support the creation of resources to expand current training offerings.

Requirements

2+ years of experience in training/consulting, preferably within a SaaS-based environment.
Strong presentation skills both live and on camera/audio, with the flexibility to match style to audience persona.
Able to apply adult learning theories to classroom situations.
Excellent written/verbal communication skills with the ability to convey complex technology in a clear, concise, and effective manner for a wide range of audiences.
Proficient in the use of Microsoft Office suite including Word, Excel, and PowerPoint, alongside proficiency in leading web-based meetings.
Ability to understand and adapt to various audiences within the Organization (diverse individuals, groups, and levels of expertise).
Great mindset for identifying ways to improve existing processes to support scalability and growth.
Eagerness to learn, proven ability to quickly adapt and learn new software programs.
A motivated self-starter with a high energy level and ability to work independently within team projects.
Excellent attention to detail particularly within instructional content.

Responsibilities

Facilitate live (primarily remote) instructor-led training and webinars to customers, partners and internal teams with a focus on improving Vena product mastery.
Utilize principles of instructional design, technology, and adult learning theory to design learning curriculum, tools, or other instructional resources.
Create, revise and edit high-quality training materials using a variety of formats to support and make continuous improvements to the customer journey.
Demonstrate subject matter expertise and best practices in the Vena product, seeking opportunities to upskill product knowledge via product updates and releases.
Work closely with cross-functional teams, including Product & Technology, Customer Success, and Marketing to align training programs with organizational goals.
Communicate best practices across the team to promote continuous development of training initiatives related to customer implementations.
Maintain accurate and up-to-date training records in the Learning Management System (LMS).
Partner with Training Operations team to respond to internal and customer inquiries, provide support through the learning inbox, and assist with learner and session management.
Travel (as needed) to client events and site visits.
Other duties as assigned.