Training Specialist Sr or Sr Lead

Entergy•Clinton, MS

2d•Onsite

About The Position

This position will be filled as a Technical Training Specialist, Senior or Senior Lead based on experience. The Training Specialist delivers technical skills training and instruction to new and senior-level craft personnel, progressing from fundamental skills to complex skills. The role requires effective communication and accurate assessment of participants’ confidence and competency, and contributes to decisions about craft personnel advancement. The position supports Distribution Line, utility automation, and safety-mandated training, along with other training assigned by the Supervisor of Utility Learning and Development. The role conducts and facilitates safety and technical skills training, assesses employee training needs and performance, and supports the development and maintenance of training materials and programs. The specialist evaluates training effectiveness, provides feedback to employees and management, consults stakeholders and industry experts about best practices and training needs, and supports training records reporting and other responsibilities assigned by Utility Learning and Development leadership. The position is onsite in Clinton, Mississippi, with extensive intersystem travel stated as up to 40%; the posting separately lists travel of up to 25%. The employee must be willing to assume a storm-restoration role and travel when necessary.

Requirements

Technical associate degree or equivalent utility experience.
For the Senior level: at least 8 years of utility industry experience, including strong distribution/line operations experience, with the ability to deliver, produce, and develop training course material without a degree; or at least 5 years of experience with a degree.
For the Senior Lead level: at least 10 years of utility industry experience, including strong distribution/line operations experience, with the ability to deliver, produce, and develop training course material without a degree; or at least 5 years of experience with a degree.
Strong safety culture and practical knowledge of the technical skills being taught.
Ability to perform technical craft techniques appropriate to the subject matter being taught.
Ability to communicate effectively through various mediums and styles; strong verbal and written communication skills.
Strong presentation and public-speaking skills.
Good interpersonal skills and customer focus.
Ability to manage multiple responsibilities and deliverables in a fast-paced environment and work with multiple levels of the organization.
Strong organizational skills and ability to manage multiple projects simultaneously.
Willingness to assume a storm-restoration role and travel if necessary.
The position is designated safety-sensitive and is subject to mandatory pre-employment and random drug testing.
No certificates or licenses are required.

Nice To Haves

Bachelor’s degree.
Experience developing and administering training programs.
Distribution/line operations experience.

Responsibilities

Conduct safety and technical skills training to ensure employees understand relevant safety requirements, policies, procedures, and job-related technical skills.
Mitigate risks associated with technical skills training and report safety violations.
Evaluate employees and classifications to determine curriculum needed for safe, compliant, and error-free job performance.
Support the design, development, and maintenance of safety, skills, and technical training materials.
Facilitate technical skills instruction for craft workers in the Distribution organization, using multiple delivery formats, including distance learning.
Observe and evaluate training participants’ performance and recommend whether they are ready to progress based on their abilities.
Evaluate the effectiveness of training processes and programs and provide feedback to management.
Evaluate employees and provide feedback to them and to management.
Communicate with stakeholders and industry experts to identify best practices in existing training courses and content, and identify requests for additional courses and programs.
Provide department personnel with training and assignment opportunities that develop and expand their knowledge, skills, and abilities.
Learn and use technology, support training-records reporting, and perform other responsibilities assigned by Utility Learning and Development leadership.
Assume a storm-restoration role and travel when necessary.