Technical Training Specialist - Sr. Lead

Entergy•Beaumont, TX

1d•Onsite

About The Position

The Technical Training Specialist delivers technical skills instruction to new and senior craft personnel, progressing from fundamental skills to complex material. The role requires effective communication and accurate evaluation of participants’ confidence, competency, and readiness to advance. This position supports Distribution Line, utility automation, and mandated safety training, along with other training assigned by the Supervisor of Utility Learning and Development. The role conducts and facilitates safety and technical training for Distribution organization craft workers, evaluates employees and their training needs, helps develop and maintain training materials, and assesses training effectiveness. The specialist must be able to teach subject matter in theory and practical application, use multiple delivery formats including distance learning, observe and evaluate participant performance, and recommend whether participants should progress. The role also communicates with stakeholders and industry experts about training best practices and needs, supports training-record reporting and technology use, and helps provide development opportunities for department personnel. This is an onsite position based at an office in Beaumont, TX; Lake Charles, LA; The Woodlands, TX; or Conroe, TX. Extensive intersystem travel is required, and the posting also lists travel of up to 25%. Relocation assistance is not available. The position is designated safety-sensitive and is subject to mandatory pre-employment and random drug testing. Employees may be required to work additional hours, at alternate locations, or perform additional duties during storms, outages, emergencies, or other situations as deemed necessary.

Requirements

Technical associate degree or equivalent utility experience.
For the Sr. Lead level: 10 or more years of utility-industry experience with strong Distribution/line operations experience and the ability to deliver, produce, and develop training course material without a degree; or 5 or more years of experience with a degree.
Strong safety culture and practical knowledge of the technical skills being taught.
Ability to perform technical craft techniques appropriate to the subject matter being taught.
Ability to communicate effectively through varied mediums and styles.
Strong verbal and written communication skills, presentation skills, and public-speaking ability.
Good interpersonal skills and customer focus.
Ability to manage multiple responsibilities and deliverables in a fast-paced environment and work with multiple organizational levels.
Strong organizational skills and ability to manage multiple projects simultaneously.
Extensive intersystem travel is required (up to 40%); the posting also states travel of up to 25%.
Willingness to work additional hours, at alternate locations, or perform additional duties during storms, outages, emergencies, or other situations as deemed necessary.
Subject to mandatory pre-employment and random drug testing.

Nice To Haves

Bachelor’s degree.
Experience developing and administering training programs.
Distribution/line operations experience.

Responsibilities

Conduct safety and technical skills training so employees learn the safety requirements, policies, procedures, and technical skills needed for their jobs.
Mitigate risks associated with delivering technical skills training and report safety violations.
Evaluate employees and their classifications to determine the curriculum needed for safe, compliant, and error-free performance.
Support the design, development, and maintenance of safety, skills, and technical training materials.
Facilitate technical skills instruction for craft workers in the Distribution organization using appropriate delivery formats, including distance learning.
Observe and evaluate participants’ performance and recommend whether they are ready to progress based on their abilities.
Evaluate training processes and programs, and provide feedback to management and employees.
Communicate with stakeholders and industry experts to identify best practices in existing courses and content and requests for additional training.
Provide department personnel with training and assignment opportunities to develop and expand their knowledge, skills, and abilities.
Learn and use technology, support training-record reporting, and perform other responsibilities assigned by ULD leadership.
Be willing to assume a storm-restoration role and travel when necessary.