Training Specialist

TX-HHSC-DSHS-DFPS•Austin, TX

5d•$5,099 - $8,305•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Performs Helpdesk support and training-related work for Substance Use and Mental Health Clinical Documentation, electronic client records, and reporting systems. Works under the general direction of the manager with extensive latitude for the use of initiative and independent judgment. Work involves overseeing the planning, development, and implementation of training for the Clinical Management for Behavioral Health Services (CMBHS), and Mental Health & Behavior Outpatient Data Warehouse (MBOW) electronic health record maintained by HHSC. Facilitates training and workshops online and in a classroom using the appropriate tools and techniques to ensure the best results. Responds directly to inquiries from external and internal stakeholders and must use judgment in the level and degree of information disseminated, while maintaining the confidentiality of individual providers or other employing units. Assesses and analyzes training practices and needs to ensure training materials and information are appropriate for targeted customers.

Requirements

Knowledge in Substance Abuse or Mental Health Clinical techniques, procedures, and documentation.
Knowledge of local, state, and federal laws relating to Substance Abuse and Mental Health.
Knowledge of program planning and implementation.
Skills in the helpdesk/call center for the system support.
Skills in coordinating verbally and in writing with IT and other units, sections, and divisions to track issues and monitor outcomes.
Skill in training planning, preparation, and execution to include application set up and staging for training.
Skill in using an electronic clinical record system
Ability to communicate effectively to devise solutions to problems related to technical and trainings assistance.
Ability to develop training/lesson plans, training materials, and resources, as well as prepare training environment set up and break down.
Ability to coordinate, facilitate, and conduct training (classroom/webinars) for providers, agency staff, and all other stakeholders.
Ability to compile, review, and analyze data; to prepare reports; to maintain accuracy and attention to detail; to communicate effectively; and to provide guidance to others.
Ability to ensure contracted provider and staff issues are resolved in timely manner.
Ability to maintain a professional demeanor when dealing with stressful situations.
A degree from an accredited college, university, or technical school is preferred.
Experience with a help desk or a large support center is preferred.
Experience in training, curriculum development, lesson planning, or training planning is required.
Proficient with Microsoft Office software is required.

Nice To Haves

LCDC, LPC, LCSW, or LMFT preferred.

Responsibilities

Conducts classroom or webinar training on system functionality.
Provides training to agency staff, other government agencies, community organizations, and the general public.
Serves as subject matter expert for developing and integrating new methods and procedures in the system.
Determines training goals and objectives and manages feedback with program staff, contract staff, and external stakeholders to ensure training is beneficial for providers and staff.
Determine and develop training materials and videos for internal staff and externally funded providers related to the electronic clinical record system.
Oversees the development of teaching methods and outlines, training aids, and materials specific to the requirements of MBOW & CMBHS by reviewing the work of the Training Team members and providing specific feedback.
Assesses and analyzes training needs by taking feedback from training participants and soliciting feedback from program staff to ensure training materials and information are appropriate for both internal and external customers, which may include research, data collection, and analysis of State and Federal laws, rules, regulations, clinical data, and HHSC policies and procedures.
Makes recommendations to internal stakeholders, program staff, and upper management, including the director, regarding curricula revisions, activities, and delivery modes.
Monitors call flow on Help Line by reviewing call volume and software, and consulting with other Staff on issues being reported to troubleshoot complex technical issues and provide immediate and long-term solutions.
Will directly interact with users of the MBOW & CMBHS electronic health record on issues being reported to gather and document detailed information and to guide them through the process of solving the reported problems.
Will research and assist the Training Team members, other staff, and system users on clinical, financial, and contractual issues that arise during the use of the MBOW & CMBHS system.
Coordinates verbally, by email, by phone, and in-person with IT and other units, sections, and divisions to track issues and monitor outcomes related to issues identified during consultation and to ensure the HelpLine calls and other issues are routed to the appropriate staff for resolution.
Conduct follow-up to ensure contracted provider and staff needs are met, and issues are resolved in a timely manner.
Coordinates verbally, by email, by phone, and in-person with IT staff to give specific recommendations and review outcomes of improvements, modifications, and expansion of the system.
Works with the team in the development and implementation of techniques for evaluating the effectiveness of system technical assistance efforts.
Beta testing of new/revised system functionality.
Performs related work as assigned.
Analyzes data using standard statistical tools, methods, and techniques.
Consults with internal and external customers to identify user needs.
Compiles and queries data.
Identifies data gaps, errors, anomalies, inconsistencies, and redundancies by analyzing the content, structure, and relationships within data.
Prepares concise, comprehensive technical reports to present and interpret data, identify alternatives, and make and justify recommendations on data revisions.