Training Specialist

HEART OF TEXAS GOODWILL INDUSTRIES•Temple, TX

1d•Hybrid

About The Position

The position involves providing training and instruction to participants of Goodwill as well as community partners of the Mission Services department. Training Specialist facilitate instruction to participants across Goodwill’s service territory through in-person sessions and virtually as designated by Mission Services department management.

Requirements

Minimum of a high school diploma or general education degree (GED) strongly preferred
Minimum of 1 year work experience in a customer service industry/position preferred
Minimum of 2 years work experience providing instruction, training or similar job duties preferred
Ability to communicate orally and in writing to a wide range of people.
All individuals must pass a drug screen.
A criminal background check is required.
A credit check may be performed as well as a driver license check.
Must be able to pass a motor vehicle report, maintain a personal vehicle for company travel, and maintain minimum liability insurance on the personal vehicle.
Must have reliable, personal transportation and be able to travel to stores including out of town locations daily
Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Effective planning and organizational skills
Proficient with Microsoft Office Suite or related software.
Must be willing to accept instructions and carry them out.
Must be able to work and cooperate with others.
High level of energy, motivation, persistence, and positive attitude.
Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.
Must be able to represent company in a professional manner that includes appropriate business casual dress.
Ability to speak, read, and write the English language is required; ability to speak, read, and write the Spanish language preferred

Nice To Haves

Ability to speak, read, and write the Spanish language preferred

Responsibilities

Promotes the general goals and objectives of Heart of Texas Goodwill.
Administer assessments to participants to determine skill levels, needs and opportunities to connect with community resources.
Provide training through class instruction or one-on-one guidance in topics such as (but not limited to) employability skills, financial literacy, soft skills, and computer training.
Conduct classes and one-on-one instruction utilizing online and/or in-person techniques as needed by each participant or class requirements.
Create a learning environment that encourages positivity, creativity, and respect.
Assist in the creation and/or modification of curriculum.
Advocate and address appropriate work behaviors and personal/social functioning.
Provide referrals to Goodwill programs/services or community agencies.
Train participants to operate computers and other office equipment.
Report participant progress and case notes using participant tracking database (Salesforce) or designated spreadsheets.
Maintain participant files and ensure confidentiality of all records.
Gather satisfaction surveys and course evaluations; record responses and evaluate results
Assist participants to develop a resume, fill out job applications appropriately, and search for available jobs using the internet.
Provide support, encouragement, and accountability to participants.
Travel to required locations based on training schedules/needs of Mission Services department, parting agencies, organizations and/or employers.
Represents the company in the community in a positive, professional manner.