Training Specialist

Hancock Whitney Bank•Gulfport, MS

1d•Hybrid

About The Position

The Training Specialist serves as the primary facilitator of coursework for associates within an assigned region or segment. This role is responsible for the timely and effective delivery of training content to internal clients. Key duties include managing and maintaining training labs, and collaborating with leadership and learning design resources to schedule and deliver training programs.

Requirements

Associate degree in a related field or equivalent experience required
3+ years of training experience
Technical skills to operate and deliver training using company platform and technology systems (LCDs, webinar tools, surveys, etc.)
Ability to read, comprehend, and explain company prepared regulatory and policy information
Strong interpersonal skills; Ability to communicate orally and in writing with all levels of associates
Proficiency with Microsoft Office products
Excellent communication, analytical, customer service and organizational skills
Strong presentation and training skills

Nice To Haves

Bachelor’s degree preferred
Financial services training experience preferred
Specialized financial services knowledge or experience may be considered in place of training experience
Previous management experience preferred
Prior experience in financial services and with financial services systems
Comprehensive understanding of financial services to include applicable regulations
Experienced in lending with knowledge of financial statements, credit analysis and business math
Experienced in sales or knowledge of sales processes and client relationship management tools

Responsibilities

Schedules, notifies, and delivers assigned training, either in person or via virtual instructor led tools, to intended audience according to established service level agreements or project plans.
Partners with leadership and monitors reports to understand and stay abreast of hiring trends for applicable territory.
Manages the classroom environment to ensure each associate receives a quality learning experience.
Provides feedback to management on students as needed.
Properly documents class offerings, attendance, and course credit in the company’s learning management system.
Sends applicable post class surveys to participants and/or seeks appropriate feedback on classes taught.
Stays current on policies and procedures for the client base they support.
Participates in the process to keep coursework up to date by notifying the appropriate instructional design resources of any potential discrepancies in training content.
Participates in train the trainer sessions as needed; maintains any necessary internal certifications in core coursework.
Reviews course materials using the provided leader guides and prepares schedules for training sessions.
Ensures participant materials are accurate and available for training.
Manages and maintains assigned computer lab(s), equipment, etc.
Fills in for other training specialists as needed outside of normal assigned areas.